Management Board

	Ann Bennett Community Housing Chair Ann has held senior roles at a number of Housing Associations, ALMOs and local authorities including Solihull Community Housing, Sandwell Homes, Worcester City Council and Birmingham City Council before retiring in 2017. She was also a Lead Housing Inspector with the Audit Commission. Ann is currently a board member with Trinity Housing Association and Kensington and Chelsea TMO and was previously the Chair of Wolverhampton Homes. Ann is a member of the Chartered Institute of Housing and a CIH mentor. Specialist Skills Housing Management Tenant and Estate Management Voids Allocations Homelessness ASB Rent Arrears Board Experience Sanctuary Housing Association 1995 to 2002 Wolverhampton Homes 2011 to 2019 Kensington and Chelsea TMO 2018 to present Trinity Housing Association 2020 to present Walsall Housing Group – November 2020 (until May 2021) Declaration of Interest Non-executive Director at Kensington and Chelsea TMO Non-executive Director at Trinity HA Chair of CH Board
	Trevor Graham Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department. Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer. In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales. In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses. Specialist Skills Strategic planning Business transformation Asset management Declaration of Interest Owns consultancy business called Helix Assist Limited and this has no connection to Community Housing or any of its suppliers, contractors or close connections. Currently undertaking some consultancy work for Savills. Savills is a supplier of services to Community Housing, however, none of the activities in which I am engaged by Savills relates to services provided by them to Community Housing. Member of Community Housing Board Chair of Investment Committee Member of People and Culture Committee
	Clare Jackson Clare is a qualified housing professional and former Executive Director of a large Midlands Housing Association. Clare has worked in a variety of housing settings from LSVT and mainstream housing associations to metropolitan and city local authorities. Clare’s first job in housing, following university, was a housing officer in a deprived area of inner-city Manchester. Since then, she worked in various management and executive positions in the Manchester Oxfordshire and Midlands areas culminating in her role at Fortis Living and Platform Housing based in the Worcestershire. Over the last few years, she has been involved in 3 mergers always ensuring the customer experience and supporting communities remained at the heart of the business. Clare has had extensive experience of board and committee work both as a board member and executive. Specialist Skills Housing operations Strategic planning and policy Good knowledge of housing sector Supporting teams and individuals to be the best they can be Board Experience NHF Regional Committee Worcestershire Safeguarding Children’s Board Worcester Cares Board Fusion Advisory Board Declaration of Interest Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Tim Leslie Tim is a senior civil servant at Ofqual, the exams regulator. He joined Ofqual in 2012 as its Director of Risk and Markets. His current position is Director of the National Reference Test, a new test launched in a sample of schools this year. He has been responsible for its design and development, procurement and commercial management, and now leads its annual delivery. He has also contributed to the reform of GCSEs and A levels, making regulatory decisions on the proposed new qualifications. Tim has a broad background in regulation and risk management. Prior to joining Ofqual, he was Chief Executive and Director of Regulation at Standards for England, a non-departmental public body sponsored by DCLG, which regulated ethical standards in local government. He led teams responsible for investigating complaints, publishing guidance and monitoring local authorities’ operation of the standards framework. He also worked at the Financial Services Authority, supervising major banks. Tim’s earlier career was in the private sector. Between 1997 and 2008, he had various roles at Xansa plc, a business process and IT outsourcing company including as its Risk Director, where he implemented a new approach to enterprise risk management. He also worked at NatWest for 17 years in roles including Director of International Markets in its Treasury and Capital Markets business, and Head of the Company’s Business Consultancy unit. Tim has worked extensively with boards via his experience as CEO of Standards for England, senior civil servant at Ofqual and as Risk Director at Xansa Plc. Tim has a degree in Engineering from Cambridge University and is an Associate of the Institute of Bankers. Specialist Skills Corporate governance and regulatory management Risk Management Programme and change management Declaration of Interest Member of the Advisory Board and Chair of the Audit and Risk Assurance Committee of the Housing Ombudsman Member of Community Housing Board Member of Audit and Assurance Committee Member of Operations Committee
	Tony Tench Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people. Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate. Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build. Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology. Specialist Skills Leadership Strategy Development Housing, Asset Management and social care sector knowledge Declaration of Interest Deputy Chief Executive for Housing21, a registered provider of housing and care services for older people of modest means in England. Member of Community Housing Board Chair of Operations Committee Member of Investment Committee
	Tim Jennings Tim has over 35 years' experience across both the private and social housing sectors. After qualifying as a chartered accountant, Tim spent around 25 years in the private sector, primarily with Capita Plc, as Finance Director for businesses in property consultancy, maintenance and property management. Tim joined Aldwyck Housing Group in 2015 as Executive Director of Finance, and following a short spell as CEO, became the Executive Director of Finance at Catalyst following Aldwyck's merger with Catalyst in 2019. Following Catalyst's subsequent merger with Peabody in 2022, Tim is now focusing on a small number of Non-Executive roles in Housing. Tim has served on several Boards, including Capita Property Services and Aldwyck Housing. Since late 2020 Tim has been a Board Member of Ability Housing, who specialise in housing and care for those who want to live more independently. Specialist Skills Finance IT Audit Risk Governance Declaration of Interest CHS Group Ability Housing Limited Milton Keynes Housing Company Member of Community Housing Board Member of the Audit and Assurance Committee Member of the Investment Committee
	Kim Hamilton Community Housing Vice Chair Kim's first career was in investment banking where she spent 22 years at a major US bank holding positions such as UK Treasurer, Head of Money Market Trading and Audit and Risk Review European Division Head. Her second career was in the not-for-profit sector where she was Chief Operating Officer and subsequently Chief Executive of two national charities. In recent years Kim has focused on her own portfolio, investing in property and the housing sector where she has had an interest for many years. Specialist Skills Treasury Governance Audit Risk Management MSc Sloan Masters in Leadership and Strategy Board Experience Kim has extensive experience of serving as both an executive and non-executive board and committee member, including being a non-executive director of a public affairs company and treasurer of a local charity. Declaration of Interest Director of Allegra Property Limited Director of Big Splash Little Splash Member of the Community Housing Board Member of the Audit and Assurance Committee Member of the People and Culture Committee
	Catherine Dass Catherine is a Fellow of the CIPD and has over 20 years experience in the Housing Sector as an Executive Director and Non Executive Director. Catherine has held roles as Director of People and Performance and Group Business Improvement Director at large Midlands Housing Associations. Catherine's primary areas of responsibility whilst in the sector have been in people, organisational change and performance including: Organisational Development and Transformation, HR, L&D, Leadership Development, Marketing and Communications, Governance, Business Improvement and Equalities and Diversity. She has also overseen Risk, Compliance, Procurement, Employer Health and Safety and Data Compliance. Catherine has strong links to the Midlands and Worcestershire, having worked at Wolverhampton Homes, Worcester Community Housing, Fortis Living and Platform Housing. During this time she has led on HR practices and a number of employment and training initiatives linked to corporate and social value, customer engagement and creating agility, skill and knowledge in the workforce. During her career she has been involved in TUPE's, management transfers and several mergers and led on organisation development and improvement for these changes. She is committed to promoting strong organisational culture and values the principle of have a commercial head and a social heart. Catherine is a qualified and experienced Executive Coach and mentor and is self-employed, operating across several sectors and geographies, assisting clients to achieve their work and life goals. Catherine is also an Assessor for Coaching qualifications. In addition to her Masters Degree, Catherine holds the ILM Level 7 Certificate in Executive Coaching and Mentoring and is a Professional Member of the European Mentoring and Coaching Council. Specialist Skills Developing strategic enablers of the business Organisational Development and Transformation Corporate, People and Performance Strategy Values, Behaviour and Culture Development Housing Sector knowledge and experience Coaching, Mentoring and Leadership Development Extensive experience of governance in Boards and Committees Board Experience Catherine has spent several years as the lead officer on Boards and Governance in her Executive roles. She is currently on the Housing Plus Group Board which operates in Shropshire and Staffordshire. She serves as Senior Independent Director and Chairs the People Committee and has been with the organisation since 2017. Declaration of Interest Self-employed as an executive coach Senior independent Director/Chair of the People Committee and NED at Housing Plus Group Member of the Community Housing Board Member of the Operations Committee Member of the People and Culture Committee
	Jennifer Preedy I have over 17 years experience within the Social Housing sector, and currently work for Connexus Homes as their Head of Organisational Development. I have graduate and post graduate qualifications in Strategic People Management, Strategic Leadership and Management, and Communications. I have performed a number of senior roles over the years, which have given me wide ranging knowledge. I have significant experience of leading teams during times of change with the drive and tenacity to deliver business benefits. I actively seek opportunities to create valued relationships by being a credible, enthusiastic and influencing leader. I'm motivated by creating opportunities to build organisational capacity and positively influence organisational culture, and customer satisfaction. I am driven by working for organisations that can make a positive impact on peoples' lives, develop the communities in which they work, and shape a better quality of housing for our current and future generations. I am passionate about the role that People Services play in enabling this, creating a culture, which attracts and retains the best individuals who work together as one team to deliver excellent customer services. Specialist Skills I am an experienced senior leader and People professional. Skilled in: HR & Organisational Development Culture and transformational change Strategic leadership and management Data and insight Communications Project management Systems thinking principles. Board Experience I have previous experience of acting in a Board Member capacity, having been a member of the Board of Directors for Money Box Credit Union for over 4 years, providing advice and expertise on business planning, managing risk, marketing, branding and communication, as well as working on the merger with the Shropshire Credit Union, Just, to ensure a more sustainable future. Declaration of Interest Employed by Connexus Homes Member of Audit and Assurance Committee Member of People and Culture Committee Member of Community Housing Board

	Tim Leslie Tim is a senior civil servant at Ofqual, the exams regulator. He joined Ofqual in 2012 as its Director of Risk and Markets. His current position is Director of the National Reference Test, a new test launched in a sample of schools this year. He has been responsible for its design and development, procurement and commercial management, and now leads its annual delivery. He has also contributed to the reform of GCSEs and A levels, making regulatory decisions on the proposed new qualifications. Tim has a broad background in regulation and risk management. Prior to joining Ofqual, he was Chief Executive and Director of Regulation at Standards for England, a non-departmental public body sponsored by DCLG, which regulated ethical standards in local government. He led teams responsible for investigating complaints, publishing guidance and monitoring local authorities’ operation of the standards framework. He also worked at the Financial Services Authority, supervising major banks. Tim’s earlier career was in the private sector. Between 1997 and 2008, he had various roles at Xansa plc, a business process and IT outsourcing company including as its Risk Director, where he implemented a new approach to enterprise risk management. He also worked at NatWest for 17 years in roles including Director of International Markets in its Treasury and Capital Markets business, and Head of the Company’s Business Consultancy unit. Tim has worked extensively with boards via his experience as CEO of Standards for England, senior civil servant at Ofqual and as Risk Director at Xansa Plc. Tim has a degree in Engineering from Cambridge University and is an Associate of the Institute of Bankers. Specialist Skills Corporate governance and regulatory management Risk Management Programme and change management Declaration of Interest Member of the Advisory Board and Chair of the Audit and Risk Assurance Committee of the Housing Ombudsman Member of Community Housing Board Member of Audit and Assurance Committee Member of Operations Committee
	Tim Jennings Tim has over 35 years' experience across both the private and social housing sectors. After qualifying as a chartered accountant, Tim spent around 25 years in the private sector, primarily with Capita Plc, as Finance Director for businesses in property consultancy, maintenance and property management. Tim joined Aldwyck Housing Group in 2015 as Executive Director of Finance, and following a short spell as CEO, became the Executive Director of Finance at Catalyst following Aldwyck's merger with Catalyst in 2019. Following Catalyst's subsequent merger with Peabody in 2022, Tim is now focusing on a small number of Non-Executive roles in Housing. Tim has served on several Boards, including Capita Property Services and Aldwyck Housing. Since late 2020 Tim has been a Board Member of Ability Housing, who specialise in housing and care for those who want to live more independently. Specialist Skills Finance IT Audit Risk Governance Declaration of Interest CHS Group Ability Housing Limited Milton Keynes Housing Company Member of Community Housing Board Member of the Audit and Assurance Committee Member of the Investment Committee
	Kim Hamilton Community Housing Vice Chair Kim's first career was in investment banking where she spent 22 years at a major US bank holding positions such as UK Treasurer, Head of Money Market Trading and Audit and Risk Review European Division Head. Her second career was in the not-for-profit sector where she was Chief Operating Officer and subsequently Chief Executive of two national charities. In recent years Kim has focused on her own portfolio, investing in property and the housing sector where she has had an interest for many years. Specialist Skills Treasury Governance Audit Risk Management MSc Sloan Masters in Leadership and Strategy Board Experience Kim has extensive experience of serving as both an executive and non-executive board and committee member, including being a non-executive director of a public affairs company and treasurer of a local charity. Declaration of Interest Director of Allegra Property Limited Director of Big Splash Little Splash Member of the Community Housing Board Member of the Audit and Assurance Committee Member of the People and Culture Committee
	Rebecca Neill Rebecca is an experienced director and qualified accountant with a degree in social policy and a passion for housing. She initially trained as an auditor with a top 'four' accountancy firm before becoming Head of Audit for a metropolitan borough Council. She has since held the posts of Director of Assurance for a large housing provider, Head of Governance for a Welsh housing provider and more recently Head of Audit, Governance and Monitoring Officer for a West Midlands based local authority. She is currently a Non Executive Director and Chair of the Audit & Risk Committee for a housing provider based in Staffordshire. Rebecca has three years experience as an independent member of the Audit & Assurance Committee at Community Housing, three years experience as a Non-Executive Director and one years experience as Chair of the Audit & Risk Committee for a housing provider in Staffordshire. Specialist Skills Audit Risk Management Governance Housing Local Government Declaration of Interest Interim Director in the audit field for local authorities Non-executive Director at Honeycomb Group Independent Member of Audit and Assurance Committee
	Jennifer Preedy I have over 17 years experience within the Social Housing sector, and currently work for Connexus Homes as their Head of Organisational Development. I have graduate and post graduate qualifications in Strategic People Management, Strategic Leadership and Management, and Communications. I have performed a number of senior roles over the years, which have given me wide ranging knowledge. I have significant experience of leading teams during times of change with the drive and tenacity to deliver business benefits. I actively seek opportunities to create valued relationships by being a credible, enthusiastic and influencing leader. I'm motivated by creating opportunities to build organisational capacity and positively influence organisational culture, and customer satisfaction. I am driven by working for organisations that can make a positive impact on peoples' lives, develop the communities in which they work, and shape a better quality of housing for our current and future generations. I am passionate about the role that People Services play in enabling this, creating a culture, which attracts and retains the best individuals who work together as one team to deliver excellent customer services. Specialist Skills I am an experienced senior leader and People professional. Skilled in: HR & Organisational Development Culture and transformational change Strategic leadership and management Data and insight Communications Project management Systems thinking principles. Board Experience I have previous experience of acting in a Board Member capacity, having been a member of the Board of Directors for Money Box Credit Union for over 4 years, providing advice and expertise on business planning, managing risk, marketing, branding and communication, as well as working on the merger with the Shropshire Credit Union, Just, to ensure a more sustainable future. Declaration of Interest Employed by Connexus Homes Member of Audit and Assurance Committee Member of People and Culture Committee Member of Community Housing Board

	Trevor Graham Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department. Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer. In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales. In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses. Specialist Skills Strategic planning Business transformation Asset management Declaration of Interest Owns consultancy business called Helix Assist Limited and this has no connection to Community Housing or any of its suppliers, contractors or close connections. Currently undertaking some consultancy work for Savills. Savills is a supplier of services to Community Housing, however, none of the activities in which I am engaged by Savills relates to services provided by them to Community Housing. Member of Community Housing Board Chair of Investment Committee Member of People and Culture Committee
	Clare Jackson Clare is a qualified housing professional and former Executive Director of a large Midlands Housing Association. Clare has worked in a variety of housing settings from LSVT and mainstream housing associations to metropolitan and city local authorities. Clare’s first job in housing, following university, was a housing officer in a deprived area of inner-city Manchester. Since then, she worked in various management and executive positions in the Manchester Oxfordshire and Midlands areas culminating in her role at Fortis Living and Platform Housing based in the Worcestershire. Over the last few years, she has been involved in 3 mergers always ensuring the customer experience and supporting communities remained at the heart of the business. Clare has had extensive experience of board and committee work both as a board member and executive. Specialist Skills Housing operations Strategic planning and policy Good knowledge of housing sector Supporting teams and individuals to be the best they can be Board Experience NHF Regional Committee Worcestershire Safeguarding Children’s Board Worcester Cares Board Fusion Advisory Board Declaration of Interest Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Kim Hamilton Community Housing Vice Chair Kim's first career was in investment banking where she spent 22 years at a major US bank holding positions such as UK Treasurer, Head of Money Market Trading and Audit and Risk Review European Division Head. Her second career was in the not-for-profit sector where she was Chief Operating Officer and subsequently Chief Executive of two national charities. In recent years Kim has focused on her own portfolio, investing in property and the housing sector where she has had an interest for many years. Specialist Skills Treasury Governance Audit Risk Management MSc Sloan Masters in Leadership and Strategy Board Experience Kim has extensive experience of serving as both an executive and non-executive board and committee member, including being a non-executive director of a public affairs company and treasurer of a local charity. Declaration of Interest Director of Allegra Property Limited Director of Big Splash Little Splash Member of the Community Housing Board Member of the Audit and Assurance Committee Member of the People and Culture Committee
	Catherine Dass Catherine is a Fellow of the CIPD and has over 20 years experience in the Housing Sector as an Executive Director and Non Executive Director. Catherine has held roles as Director of People and Performance and Group Business Improvement Director at large Midlands Housing Associations. Catherine's primary areas of responsibility whilst in the sector have been in people, organisational change and performance including: Organisational Development and Transformation, HR, L&D, Leadership Development, Marketing and Communications, Governance, Business Improvement and Equalities and Diversity. She has also overseen Risk, Compliance, Procurement, Employer Health and Safety and Data Compliance. Catherine has strong links to the Midlands and Worcestershire, having worked at Wolverhampton Homes, Worcester Community Housing, Fortis Living and Platform Housing. During this time she has led on HR practices and a number of employment and training initiatives linked to corporate and social value, customer engagement and creating agility, skill and knowledge in the workforce. During her career she has been involved in TUPE's, management transfers and several mergers and led on organisation development and improvement for these changes. She is committed to promoting strong organisational culture and values the principle of have a commercial head and a social heart. Catherine is a qualified and experienced Executive Coach and mentor and is self-employed, operating across several sectors and geographies, assisting clients to achieve their work and life goals. Catherine is also an Assessor for Coaching qualifications. In addition to her Masters Degree, Catherine holds the ILM Level 7 Certificate in Executive Coaching and Mentoring and is a Professional Member of the European Mentoring and Coaching Council. Specialist Skills Developing strategic enablers of the business Organisational Development and Transformation Corporate, People and Performance Strategy Values, Behaviour and Culture Development Housing Sector knowledge and experience Coaching, Mentoring and Leadership Development Extensive experience of governance in Boards and Committees Board Experience Catherine has spent several years as the lead officer on Boards and Governance in her Executive roles. She is currently on the Housing Plus Group Board which operates in Shropshire and Staffordshire. She serves as Senior Independent Director and Chairs the People Committee and has been with the organisation since 2017. Declaration of Interest Self-employed as an executive coach Senior independent Director/Chair of the People Committee and NED at Housing Plus Group Member of the Community Housing Board Member of the Operations Committee Member of the People and Culture Committee
	Jennifer Preedy I have over 17 years experience within the Social Housing sector, and currently work for Connexus Homes as their Head of Organisational Development. I have graduate and post graduate qualifications in Strategic People Management, Strategic Leadership and Management, and Communications. I have performed a number of senior roles over the years, which have given me wide ranging knowledge. I have significant experience of leading teams during times of change with the drive and tenacity to deliver business benefits. I actively seek opportunities to create valued relationships by being a credible, enthusiastic and influencing leader. I'm motivated by creating opportunities to build organisational capacity and positively influence organisational culture, and customer satisfaction. I am driven by working for organisations that can make a positive impact on peoples' lives, develop the communities in which they work, and shape a better quality of housing for our current and future generations. I am passionate about the role that People Services play in enabling this, creating a culture, which attracts and retains the best individuals who work together as one team to deliver excellent customer services. Specialist Skills I am an experienced senior leader and People professional. Skilled in: HR & Organisational Development Culture and transformational change Strategic leadership and management Data and insight Communications Project management Systems thinking principles. Board Experience I have previous experience of acting in a Board Member capacity, having been a member of the Board of Directors for Money Box Credit Union for over 4 years, providing advice and expertise on business planning, managing risk, marketing, branding and communication, as well as working on the merger with the Shropshire Credit Union, Just, to ensure a more sustainable future. Declaration of Interest Employed by Connexus Homes Member of Audit and Assurance Committee Member of People and Culture Committee Member of Community Housing Board

	Clare Jackson Clare is a qualified housing professional and former Executive Director of a large Midlands Housing Association. Clare has worked in a variety of housing settings from LSVT and mainstream housing associations to metropolitan and city local authorities. Clare’s first job in housing, following university, was a housing officer in a deprived area of inner-city Manchester. Since then, she worked in various management and executive positions in the Manchester Oxfordshire and Midlands areas culminating in her role at Fortis Living and Platform Housing based in the Worcestershire. Over the last few years, she has been involved in 3 mergers always ensuring the customer experience and supporting communities remained at the heart of the business. Clare has had extensive experience of board and committee work both as a board member and executive. Specialist Skills Housing operations Strategic planning and policy Good knowledge of housing sector Supporting teams and individuals to be the best they can be Board Experience NHF Regional Committee Worcestershire Safeguarding Children’s Board Worcester Cares Board Fusion Advisory Board Declaration of Interest Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Tim Leslie Tim is a senior civil servant at Ofqual, the exams regulator. He joined Ofqual in 2012 as its Director of Risk and Markets. His current position is Director of the National Reference Test, a new test launched in a sample of schools this year. He has been responsible for its design and development, procurement and commercial management, and now leads its annual delivery. He has also contributed to the reform of GCSEs and A levels, making regulatory decisions on the proposed new qualifications. Tim has a broad background in regulation and risk management. Prior to joining Ofqual, he was Chief Executive and Director of Regulation at Standards for England, a non-departmental public body sponsored by DCLG, which regulated ethical standards in local government. He led teams responsible for investigating complaints, publishing guidance and monitoring local authorities’ operation of the standards framework. He also worked at the Financial Services Authority, supervising major banks. Tim’s earlier career was in the private sector. Between 1997 and 2008, he had various roles at Xansa plc, a business process and IT outsourcing company including as its Risk Director, where he implemented a new approach to enterprise risk management. He also worked at NatWest for 17 years in roles including Director of International Markets in its Treasury and Capital Markets business, and Head of the Company’s Business Consultancy unit. Tim has worked extensively with boards via his experience as CEO of Standards for England, senior civil servant at Ofqual and as Risk Director at Xansa Plc. Tim has a degree in Engineering from Cambridge University and is an Associate of the Institute of Bankers. Specialist Skills Corporate governance and regulatory management Risk Management Programme and change management Declaration of Interest Member of the Advisory Board and Chair of the Audit and Risk Assurance Committee of the Housing Ombudsman Member of Community Housing Board Member of Audit and Assurance Committee Member of Operations Committee
	Tony Tench Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people. Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate. Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build. Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology. Specialist Skills Leadership Strategy Development Housing, Asset Management and social care sector knowledge Declaration of Interest Deputy Chief Executive for Housing21, a registered provider of housing and care services for older people of modest means in England. Member of Community Housing Board Chair of Operations Committee Member of Investment Committee
	Catherine Dass Catherine is a Fellow of the CIPD and has over 20 years experience in the Housing Sector as an Executive Director and Non Executive Director. Catherine has held roles as Director of People and Performance and Group Business Improvement Director at large Midlands Housing Associations. Catherine's primary areas of responsibility whilst in the sector have been in people, organisational change and performance including: Organisational Development and Transformation, HR, L&D, Leadership Development, Marketing and Communications, Governance, Business Improvement and Equalities and Diversity. She has also overseen Risk, Compliance, Procurement, Employer Health and Safety and Data Compliance. Catherine has strong links to the Midlands and Worcestershire, having worked at Wolverhampton Homes, Worcester Community Housing, Fortis Living and Platform Housing. During this time she has led on HR practices and a number of employment and training initiatives linked to corporate and social value, customer engagement and creating agility, skill and knowledge in the workforce. During her career she has been involved in TUPE's, management transfers and several mergers and led on organisation development and improvement for these changes. She is committed to promoting strong organisational culture and values the principle of have a commercial head and a social heart. Catherine is a qualified and experienced Executive Coach and mentor and is self-employed, operating across several sectors and geographies, assisting clients to achieve their work and life goals. Catherine is also an Assessor for Coaching qualifications. In addition to her Masters Degree, Catherine holds the ILM Level 7 Certificate in Executive Coaching and Mentoring and is a Professional Member of the European Mentoring and Coaching Council. Specialist Skills Developing strategic enablers of the business Organisational Development and Transformation Corporate, People and Performance Strategy Values, Behaviour and Culture Development Housing Sector knowledge and experience Coaching, Mentoring and Leadership Development Extensive experience of governance in Boards and Committees Board Experience Catherine has spent several years as the lead officer on Boards and Governance in her Executive roles. She is currently on the Housing Plus Group Board which operates in Shropshire and Staffordshire. She serves as Senior Independent Director and Chairs the People Committee and has been with the organisation since 2017. Declaration of Interest Self-employed as an executive coach Senior independent Director/Chair of the People Committee and NED at Housing Plus Group Member of the Community Housing Board Member of the Operations Committee Member of the People and Culture Committee

Trevor Graham

Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department.

Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer.

In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales.

In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses.

Specialist Skills

Strategic planning
Business transformation
Asset management

Declaration of Interest

Owns consultancy business called Helix Assist Limited and this has no connection to Community Housing or any of its suppliers, contractors or close connections.
Currently undertaking some consultancy work for Savills. Savills is a supplier of services to Community Housing, however, none of the activities in which I am engaged by Savills relates to services provided by them to Community Housing.
Member of Community Housing Board
Chair of Investment Committee
Member of People and Culture Committee

Tony Tench

Tony has over 20 years of experience in housing, development, asset management and social care. He is currently Chief Operations Officer for Housing and Care 21, a leading registered provider of quality housing and social care for older people.

Previously, Tony held a number of Executive roles at Hanover Housing Association and prior to that led on Extra Care housing development for Anchor Trust. Tony is a Business and Marketing Graduate.

Tony's achievements in housing and social care include: Improving organisational governance; working with the Board to agree a realistic strategy and business plan, simplifying the governance structures, agreeing and prioritising core purpose, improving the control environment and re-aligning operations management; Leading development; delivering an innovative £72m retirement village re-development and leading a sustained development programme of new specialist extra care housing delivering over 1,300 new properties in the last 3 years and currently managing a pipeline of circa 1,700 new build.

Tony has also led on a number of sizeable acquisitions of both rented and leasehold properties; Improving assets; agreeing the strategic approach to asset management. Ensuring properties are safe for residents and staff; and investing to maximise both resident satisfaction and the long term value from properties; Driving quality improvements from services; being the responsible person with CQC for social care services delivering circa 40,000 hours per week; and driving service improvements in housing and care services evidenced by a balanced set of qualitative and quantitative key performance indicators; Leading on digital developments that support more effective ways of working (to improve resident satisfaction and enable staff to do their roles more efficiently); and working in partnership with suppliers to offer residents better and less intrusive support services enabled by technology.

Specialist Skills

Leadership
Strategy Development
Housing, Asset Management and social care sector knowledge

Declaration of Interest

Deputy Chief Executive for Housing21, a registered provider of housing and care services for older people of modest means in England.
Member of Community Housing Board
Chair of Operations Committee
Member of Investment Committee

Tim Jennings

Tim has over 35 years' experience across both the private and social housing sectors. After qualifying as a chartered accountant, Tim spent around 25 years in the private sector, primarily with Capita Plc, as Finance Director for businesses in property consultancy, maintenance and property management. Tim joined Aldwyck Housing Group in 2015 as Executive Director of Finance, and following a short spell as CEO, became the Executive Director of Finance at Catalyst following Aldwyck's merger with Catalyst in 2019. Following Catalyst's subsequent merger with Peabody in 2022, Tim is now focusing on a small number of Non-Executive roles in Housing.

Tim has served on several Boards, including Capita Property Services and Aldwyck Housing. Since late 2020 Tim has been a Board Member of Ability Housing, who specialise in housing and care for those who want to live more independently.

Specialist Skills

Finance
IT
Audit
Risk
Governance

Declaration of Interest

CHS Group
Ability Housing Limited
Milton Keynes Housing Company
Member of Community Housing Board
Member of the Audit and Assurance Committee
Member of the Investment Committee

	Matt Cooney - Chief Executive Brief Career History and Experience Matt has considerable experience of working in housing, and since moving to the Midlands in 2000, joined Solihull Council as Deputy Director. He established North Solihull Regeneration which helped transform the area and then led the team that established Solihull Community Housing (SCH) and became its first Chief Executive. SCH was the first housing service to be awarded 3 stars with excellent prospects for improvement by the Audit Commission in the West Midlands. Matt was Chief Executive of Asra and helped transform it from a poorly performing housing association into one with high customer satisfaction. He then became Chief Operating Officer of PA Housing following the merger between Asra and Paragon, leading the integration of the two businesses. Prior to joining TCHG, Matt was working for Surrey County Council to improve the performance of their Land & Property Team. Current Responsibilities The Groups's senior executive in overall control of the management of the affairs of the Company. Responsible for advising on the formulation of Company strategy and for the co-ordination and effectiveness of the Company in accordance with its Articles of Association, Rules, Business Plan, Policies and Practices and the Regulatory Framework.
	Catherine Cole – Director of Housing & Communities Brief Career History and Experience Catherine joined Community Housing in February 2022. She has extensive experience at a senior level in the housing sector, having worked for a range of different organisations. She joined Community Housing from Bournville Village Trust and prior to that had held Assistant Director roles at Platform Housing, Fortis Living and Citizen. Current Responsibilities Catherine is responsible for housing services, care and support, customer experience and engagement.
	Andy Plant – Director of Assets, Development & Sales Brief Career History and Experience Andy joined Community Housing in March 2022. He has a wealth of experience of all aspects of repairs, maintenance and asset management services across the housing sector through his work with large national providers, community-based housing associations and an ALMO. Andy has previously worked for Northwards Housing, First Choice Homes, Southway Housing Trust and The Guinness Partnership. He has been operating at Executive director level for over 15 years and more recently has been acting as a consultant to housing associations around the country. Current Responsibilities Andy is responsible for Development, Assets and Sales and the Property Care Teams.
	Richard Lethbridge – Director of Finance Brief Career History and Experience Richard joined Community Housing in February 2019 as Head of Financial Accounting, before being appointed as Director of Finance in April 2022. He has a wealth of financial experience in senior leadership roles in the housing and not-for-profit sector and has held Finance Director roles at St Basils and the Institute of School Business Leadership. Current Responsibilities Richard is responsible for leading on Accounting & Treasury, Risk & Procurement and Value for Money.

	Mel Bailey - Head of Housing Mel leads TeamCommunity which is responsible for the delivery of housing management and neighbourhood services, home moves, tenancy sustainability and income management. She has worked as a senior manager for over 10 years and has also been responsible for service transformation, performance management and improvement, customer service and project and programme management. She is a strong business development professional with a Masters in Business Administration (focused in Public Management) from University of Birmingham.
	Gill Mooney - Head of Customer Engagement Gill leads on Customer Engagement for the Company which includes creating innovative ways for obtaining customer feedback, arranging for strategic engagement for scrutiny and co-regulation and ensuring Community Housing is compliant with regulatory expectations for customer satisfaction. Gill has enjoyed a long and established career within the social housing sector with roles such as Governance and Regulations Manager, Resident Involvement Manager (overseeing all aspects of customer engagement) and Housing Officer providing comprehensive housing management service for Community Housing and Birmingham City Council.
	Jo Simcox - Head of Customer Experience Jo leads on Customer Experience for Community Housing including the management of the Customer Service Centre and is responsible for developing processes and policies, and working with other teams to ensure we put our customers, their homes and think about the customer experience we provide at the heart of everything we do at Community Housing. In her previous roles, Jo has worked for Stafford and Rural Homes as a Customer Service Advisor and PH Jones as a Tenant Liaison Officer, Enterprise as Scheduling Team Leader for a sewerage contract. She gained experience in the commercial sector, managing the Customer Care Team for Twyford Bathrooms and Geberit before returning to social housing in 2016 with Honeycomb Group where she created a Customer Service Team and introduced a new CRM system. Before Joining Community Housing, Jo was Head of Customer Services for JLA Group, in Fire and Security. She has achieved a Masters in Business Administration (MBA) from Keele University and BA Hons in Business Management with the Open University.
	Justin Bryant - Head of Risk and Governance – Company Secretary Since starting with Community Housing 15 years ago, working in Community Development, Justin has taken on several different roles across the business, and for the past 5 years he has specialised in risk management and assurance. Areas of responsibility currently include company secretariat, risk management, internal audit, insurance, business continuity and procurement. With over 30 years' experience of working in both the voluntary and statutory sectors within Worcestershire he has previously worked across a range of service areas including direct access homeless provision, youth and adult offender support, volunteer training, community development, neighbourhood renewal and social housing. Currently specialising in strategic risk management, he holds the International Certificate in Enterprise Risk Management (IRMCERT) and is a member of the Institute of Risk Management.
	Andy Willetts - Head of Digital and Project Management Team Andy heads up the Digital and Project Management team. He has held a variety of roles in his time at Community Housing and has over 30 years’ experience within the Housing and Regeneration sectors. He has strong project and programme management experience and many years leading IT and digital technology teams. This experience is blended with substantial experience of managing a range of central services including finance, marketing, communications and performance. He is passionate about delivering excellent customer services and thrives on service improvements as an enabler of this. After graduating with a Higher National Diploma in Applied Physics from Sheffield Hallam University in the 1980’s, he completed a Post Graduate Diplomas in Electronics and Information Systems from Birmingham City University along with a Leadership in Housing qualification from Lancaster University. He is a Professional member of the British Computer Society.
	Abdul Malik - Head of Health & Safety Abdul provides a corporate function which spans across all facets of the organisation. Abdul is responsible for advising the organisation on its legal obligations, developing systems and arrangements that allow the organisation to achieve compliance and monitoring/reporting progress against core obligations. After graduating in Law and Criminology, Abdul opted to pursue a career in health and safety and began his professional career with Midland Heart back in 2006. He has continued to work in the social housing sector over the last sixteen years and has held various roles with Circle Housing (now Clarion), Viridian Housing (now Optivo) and a number of other organisations. Abdul joined Community Housing in an interim capacity in 2016 and left after 18 months to pursue new interim challenges. In July 2018, Abdul re-joined the organisation in a permanent role. Abdul is a Chartered Health and Safety Practitioner and a member of the Institute of Safety and Health (IOSH) as well as the International Institute of Risk and Safety Management (IIRSM). He is passionate about continual professional development and enjoys further learning
	Jan Norris - Head of People & Culture Joining in January 2022, Jan leads on and has developed our People & Culture Strategy (2022-27) outlining our priorities in respect of recruitment and retention, Health and Wellbeing, culture change, colleague engagement, EDIB, marketing and communication. Prior to joining Community Housing, Jan was Head of HR for Northwards Housing and project lead for the Tupe Transfer of the ALMO back to Manchester City Council in July 2021. Prior to Northwards Housing, Jan ran her own HR consultancy as well as working in senior HR roles across a number of sectors including retail, catering, FM and early years education. Jan is a Chartered Fellow (FCIPD) of the Chartered Institute of Personal Development.
	Katie Schofield - Head of Care & Supported Housing Since June 2015, Katie has been the lead for Independent Living Services for Community Housing which includes Extra Care, sheltered and supported living for older and vulnerable people. As the CQC Nominated Individual, she supervises the management of regulated care and support activity across the Company. She is also the lead for Safeguarding. Katie holds a BA in Social Welfare from University of Worcester
	Mark Dainter - Head of Development & Sales Mark has been a part of the Community Housing team for 14 years and currently leads our Development and Sales Team. Qualified in architecture, Mark has gained extensive experience in the construction and housing sectors. He uses this experience to help successfully create and deliver new build housing schemes, providing safe and energy efficient homes for our community, and also oversees our sales programmes for Shared Ownership homes, Right to Buy and outright sales which supports customers into home ownership. Mark and his team are also responsible for creating plans for the regeneration of existing areas of housing within our community. He is a member of the Chartered Institute of Architectural Technologists (CIAT)
	Rob Page - Head of Property Care Rob joined Community Housing as Head of Property Care (formally Oakleaf Commercial Services) in February 2022 to lead the Property Care Team in the delivery of repairs, maintenance and investment works. Prior to this, Rob was Head of Heating & Electrical at Orbit Housing Group. His career started as a Mechanical Engineer Fitter and Gas Service and Repairs apprentice before becoming an Operations Manager at a gas, kitchens and bathroom company.
	Mark Judge - Head of Revenues & Reporting Mark joined Community Housing in November 2022 as Head of Revenues and Reporting in a newly restructured Finance Team. Prior to this, he was Head of Financial Reporting at Mitie and InterserveFM Ltd from 2009 and Reporting Manager from 2001. Mark is a qualified accountant with 30 years of industry experience which includes many faculties of accounting, ranging from Audit, Management & Financial Accounting and Financial Reporting both internally and externally. He holds an ACCA qualification (Association of Chartered Certified Accountants)

Management Board & Executive Team

Company Board