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Universal Credit

Universal Credit (UC) Migration 2024

What is Managed Migration?

Managed Migration is the final phase of the roll out of Universal Credit. It is where those claiming one or more of the 'legacy' benefits that Universal Credit is replacing are invited to claim Universal Credit instead.

If you receive a legacy benefit, then when it is your turn to move onto Universal Credit the DWP will send you a Migration Notice. This is a letter notifying you that your legacy benefit entitlement is due to end and inviting you to claim Universal Credit instead. You don't need to do anything until you receive your Migration Notice. These migration notices have begun to be sent out to people claiming Tax Credits. If you do receive one - don't ignore it. Your Tax Credits will end and you will not be sent a reminder.

Depending on your circumstances and which benefits you are currently claiming, you may not receive your Migration Notice until 2028. The government has stated that it plans to complete the Managed Migration process by the end of 2029.

You can use the Policy in Practice Benefits and Budgeting tool to calculate how much Universal Credit you will be entitled to. If you are not sure and need advice about this please contact our

Universal Credit is a benefit for working aged people designed to simplify the welfare system. It is paid calendar monthly, so if you are used to paying your rent weekly, fortnightly or 4 weekly you may wish to adjust how you pay. We are happy to talk to you about that. Please note that 2024/25 is a '53 week' year. For more info on that click here.

UC combines the six legacy benefits into one single payment. It is designed to give you a minimum level of income based on your individual circumstances. It is for people who are working, looking for work, or unable to work due to an illness/disability or caring responsibilities. The six legacy benefits Universal Credit is replacing are:

  • Working Tax Credit
  • Child Tax Credit
  • Income-Related Employment and Support Allowance
  • Income Support
  • Income-Based Jobseekers Allowance
  • Housing Benefit

Those claiming one or more of the above benefits will be invited to claim Universal Credit instead. IMPORTANT: ➔ If you receive a Migration Notice, then your Tax Credits will end whether or not you claim Universal Credit. Housing Benefit is not being replaced by Universal Credit for those living in certain types of supported housing classed as specified accommodation, and those living in temporary accommodation.

It is important that you speak to our income team about your rent account, especially if you are currently receiving Housing Benefit, as this will stop. You will need to discuss alternate payment methods. Our preferred payment method is Direct Debit. You can contact them on 0300 003 5454 or email them at

Our Tenancy Sustainability team can offer advice and support and they can help you to make the universal credit claim. Contact them on 0300 003 5454 or email them at