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Customer Voice & Assurance Group

The purpose of the CVAG is to provide a strong link between customers, the Executive Team and the Board.

Their role is to review and scrutinise the quality of services and homes that we offer to identify what works well and what may need to improve. Their feedback helps the Executive Team to consider operational changes and also enables the Board to assess strategic implications of their findings.

Membership of the CVAG is open to all customers. That includes tenants, leaseholder, shared owners and anyone who receives a service from us such as care and support.

Positions on the CVAG are advertised when vacancies occur. Appointment is through an interview process. We have developed a role profile and person specification which explains the sorts of skills we feel are needed to ensure that the Company remains effective.

But you don’t need to be an expert in housing to apply. You need to be in receipt of a service from us, be enthusiastic about representing the diverse customer groups that we serve, and be keen to learn.

The CVAG meet each month. In addition to meetings we provide training and opportunities to attend events and therefore we estimate an average of one day per month of your voluntary time is required.

You can find out more in our Frequently Asked Questions section or you can contact Gill Mooney - Head of Customer Engagement for further information:


Phone: 01562 733037