Damp, mould and condensation can be caused by a number of things, including something as simple as not ventilating a room properly.

It's quite normal to have a little condensation or mould in your home in the winter months, but if it becomes a problem, we'll do what we can to help you solve it.

We've recently been reviewing what we can do to improve how we deal with mould and damp problems, and we're going to be making a number of changes to our approach, such as:

• Issuing mould kits to customers
• Providing more detailed information for customers, along with signposting to further advice
• Making follow up calls to customers with damp and/or mould issues, followed by a formal escalation process if problems continue
• Provide more technical training for Repairs Managers and Supervisors
• Provide damp and mould awareness training for Neighbourhood Coordinators, Care & Support Managers and Gas Engineers, so they are able to identify and report issues.

We hope that these enhancements to our existing processes will ensure any damp or mould issues can be tackled quickly and effectively.

We are also continuing with our planned maintenance and investment works programmes to ensure your home meets the Decent Homes Standard and Housing Health and Safety Rating System Standard, as well as our rolling programme of works to ensure your roof and guttering are maintained to a good standard. All of which help us to ensure your home is free from defects and hazards that may cause damp or condensation.

If you're experiencing excessive condensation, which can lead to mould growth on walls and furniture, follow these helpful tips:

• Try to keep a constant temperature in your home of between 19-21 degrees (if you're struggling to keep your home heated with rising fuel bills and the end of the Universal Credit uplift, please get in touch with us)
• Try not to dry clothes on radiators or indoor airers. If you don't have any external drying facilities or access to a tumble dryer and must dry items indoors, please ensure the room is well ventilated by opening a window and turning an extractor fan on
• If you have a tumble dryer, make sure it is correctly vented or use a condenser dryer
• When cooking, keep doors shut with a window open or extractor fan on. Use a lid on pans
• When bathing or showering, have a window open or the extractor fan on
• Keep kitchen & bathroom doors closed after use for at least 20 minutes, still with a window open or extractor fan on
• If you have windows with passive air ventilation panels installed at the top of the window, keep these open and uncovered
• Try to wipe off any condensation that forms on windows.

For more information on how to manage condensation, view our information leaflet and watch the short video below. If you have persistent issues, please contact your Neighbourhood Coordinator or complete our online reporting form to request an inspection.