We understand that it can be frustrating when you don’t know who to contact about your tenancy or rent account.

Our homes and neighbourhoods are managed by our Housing Services Team and there are 40 districts across the Wyre Forest.

Your Housing Services Officer (Tenancy Management) can help you with most tenancy or neighbourhood matters including changes to your tenancy, ending your tenancy, undertaking a mutual exchange or giving consideration to any alterations you may wish to make to your home. They also work in partnership with your Neighbourhood Warden, identifying neighbourhood concerns, suggestions for area improvements and undertaking regular estate and communal area inspections.

Your Housing Services Officer (Income Management) can help you with rent enquiries and changes to your income which might affect your ability to pay your rent. They can signpost you to agencies who can give benefit or other financial advice. If you are experiencing any problems with paying your rent, you should contact them and let them know as soon as you can to prevent a build up of rent arrears.

If you live in a home which is classified as Independent Living (usually for older and vulnerable people) and could be a bungalow or flat in an Independent Living Scheme, your tenancy and rent account is managed by a Housing Services Officer – Care Services.

If you have recently moved into your home within the last 12 months you may have a Starter Tenancy (depending on the type of tenancy you have and the home you live in). You will have met the Housing Services Officer already when you started your tenancy and they should be your main point of contact for your tenancy. If you are not sure who this is, you can call our Customer Contact Centre on 0300 003 5454 and they will be able to help you.