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Information if your home is in a low rise or high rise block of flats

We have some helpful videos about what to do if there is a fire in your block or in your flat

Here is additional fire safety advice from the Government for living in a low or high rise block of flats You can read the full document here on the Government website Fire-Safety-in-the-Home.pdf (

  • Familiarise yourself with the evacuation procedure for your building
  • Avoid using lifts and balconies if there is a fire
  • It is easy to get confused in smoke, so count how many doors you need to go through to reach the stairs
  • Check there is nothing in the corridors or stairways that could catch fire – like boxes or rubbish
  • Make sure doors to stairways are not locked
  • Make sure everyone in the building knows where the fire alarms are.

This is why it is important to make sure that fire doors are kept closed, especially in communal areas.

If you see a fire door wedged open, please shut it.

If a fire door is damaged, it will not work efficiently.

If you think anything is wrong with a fire door in your property, please call the Customer Service Centre on 0300 003 5454.

  • Keep all communal areas clear of obstructions, for example, plant pots, prams, mobility scooters and bikes
  • Do not use BBQ cookers (including disposable ones) on a balcony or communal area
  • Do not wedge fire doors open
  • Place all rubbish in the bins provided
  • Report any damage to lights or fire alarms promptly
  • Do not tamper with any fire or smoke detection system.

Here is a short video to explain what we expect for communal areas and landings.

Fire Safety in Flats Factsheet Fire Safety in Flats Animation