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Fire Safety

1. What we will do to keep you safe in your home

As a landlord, we have to meet certain safety obligations under the law. This includes

  • Gas appliances must be checked by a Gas Safe registered gas fitter every year
  • Electrical systems must be checked every 5 years
  • At least one smoke alarm is installed on every level of your home.

2. What you can do to keep yourself and/or your family safe in your home

We have produced a video which gives general fire safety advice


  • Be careful with candles and tea lights. Avoid placing them on or near materials that could burn or catch fire – like curtains
  • Never leave a candle unattended.


  • Make sure cigarettes are put out properly after you have finished with them
  • Be extra careful if you have been drinking alcohol or taking medication which may make you drowsy
  • If you live in a flat above the ground floor, never throw your cigarette over the balcony or through a window because of the potential fire risk to balconies or properties below.


  • Cook safely Take extra care if you need to leave the kitchen whilst cooking, take pans off the heat or turn them down to avoid risk
  • Avoid cooking when under the influence of alcohol
  • Avoid leaving children in the kitchen alone when cooking on the hob. Keep matches and saucepan handles out of their reach to keep them safe
  • Make sure saucepan handles don’t stick out – so they don’t get knocked off the stove
  • Take care if you’re wearing loose clothing – they can easily catch fire
  • Keep tea towels and cloths away from the cooker and hob
  • Spark devices are safer than matches or lighters to light gas cookers, because they don’t have a naked flame
  • Double check the cooker is off when you’ve finished cooking
  • Do not use a BBQ cooker (including disposal BBQ) on a balcony or communal area
  • Keep electrics (leads and appliances) away from water
  • Check toasters are clean and placed away from curtains and kitchen rolls
  • Keep the oven, hob and grill clean and in good working order. A build up of fat and grease can ignite a fire
  • Take care when cooking with hot oil – it sets alight easily
  • Make sure food is dry before putting it in hot oil so it doesn’t splash
  • If the oil starts to smoke – it’s too hot. Turn off the heat and leave it to cool
  • Use a thermostat controlled electric deep fat fryer. They can’t overheat
  • If a pan catches fire, don’t take any risks. Turn off the heat if it’s safe to do so. Never throw water over it
  • Don’t tackle the fire yourself. Dial 999 and ask for the Fire Service. If your building has a Stay Put Policy, get everyone out of your flat but do not leave the building as this could obstruct the emergency services and delay them getting to the fire.

Escape Routes

  • Plan an escape route and make sure everyone knows how to escape. It could save your life
  • Make sure you know the evacuation plan for your building (for example, stay put unless the fire is in your flat)
  • Establish where the fire exits and alarms are if you live in a large or high level building
  • Count how many doors you might need to go through to escape. It can be hard to see in smoke and you might become confused about where you are
  • Keep all exits clear
  • Keep landings and stairs clear of any items which could cause an obstruction to you or another person
  • Keep fire doors closed. They help to slow down the spread of fire and will give you extra time to get out
  • Keep door and window keys where everyone can find them.

Night time check list

  • Close inside doors at night to stop a fire from spreading
  • Turn off and unplug electrical appliances unless they are designed to be left on – like your fridge freezer
  • Check your cooker is turned off
  • Don’t leave the washing machine or tumble dryer on
  • Turn heaters off and put up fireguards
  • Put candles and cigarettes out properly
  • Make sure exits are kept clear
  • Keep door and window keys where everyone can find them.

What to do if there is a fire

What to do if your escape is blocked

  • If you can’t get out, get everyone into one room, ideally with a window and a phone
  • Put bedding around the bottom of the door to block out the smoke
  • Call 999 then open the window and shout "HELP FIRE"
  • If you’re on the ground or first floor, you may be able to escape through a window
  • Use bedding to cushion your fall and lower yourself down carefully. Don’t jump
  • If you can’t open the window break the glass in the bottom corner. Make jagged edges safe with a towel or blanket.

Watch our video "Fire in your flat – advice for tenants living in multistorey buildings".

3. Where you can find more information

Here are some easy to follow fire prevention steps from the Government website.

Fire Safety Factsheet Fire Safety Animation