Report a repair

You can report repairs 24 hours a day using our repairs reporting form.

Enquiry about rent or tenancy

If you need to contact us about your rent account, tenancy or anything else, please use our general enquiries form, and our Customer Service Team will be able to help you.

Report Anti-Social Benaviour (ASB)

You can report an incident of anti-social behaviour by using our dedicated form.

Other enquiries

If you have any other type of enquiry, please contact us using our general enquiry form.

You can send non-emergency queries via SMS to our Customer Service Centre at 07727 901352. Include your name, address, postcode and your message (standard rates apply).

Save the number as "Community Housing Text Messages" for quick access.

Please remember, for emergency repairs to call 0300 003 5454 as usual.

If you're unsure whether a text is from us or not, please call 0300 003 5454 and we will clarify this for you. We aim to answer 100% of SMS enquiries within 1 working day.

You can send an email to us at information@communityhousing.co.uk.

Please make sure you give full details of your enquiry, including your contact details so that we can make sure it is redirected to the most appropriate person or team. We aim to answer 100% of email enquiries within 1 working day.

You can call our Customer Service Centre on 0300 003 5454 Monday to Friday, 8am - 5pm.

Calls outside these times go through to our out of hours service, which is for emergency repairs only.

Calls may be recorded for monitoring purposes.

Your call will be directed to the most appropriate person through our easy to use menus system. We aim to answer 85% of all telephone calls within 120 seconds.

Foley Grove (Head Office)

Community Housing
3 Foley Grove
Foley Business Park
Stourport Road
Kidderminster
DY11 7PT

Find us with Google maps

You are welcome to visit our reception at Foley Grove between 8.00 am and 4.00 pm. We'll make sure that you can speak with one of our team members and when conversations are private, we will make sure there is a room you can use.

If you need an interpreter or have mobility requirements, let us know beforehand, and we'll make sure everything is set up for your visit. We want to make sure that our services are accessible to everyone.

You can also sign up and log into MyCommunity where you can check your rent, update your details and much more, all at a time that suits you.

• We will be professional, helpful, polite and treat you with respect and be honest in all our dealings with you.
• We will use plain English and avoid jargon to make sure you fully understand what is happening.
• We will introduce ourselves to you - our name and position and we will show you our official identification when we visit you at home.
• We will respect your right to privacy. *

* Please be aware that our staff have a duty to report any issue where they may be concerned about the wellbeing of a child or vulnerable adult.

You can read or download our Customer Experience Strategy.

Chat with us online

You can now contact our Customer Services team directly through our webchat service. Available Monday to Friday, 8am to 5pm. Just click the webchat icon at the top of our website or use the link below to start a conversation.

We aim to answer 80% of webchat interactions within 120 seconds.