Who we are

Community Housing (the "Company") is a social business and one of Worcestershire's largest Registered Providers (RP) of social housing. We provide and manage general needs and sheltered housing homes. We are an exempt charity and registered society under the Co-operative and Community Benefit Societies Act 2014.

Management services are provided by neighbourhood teams in our Housing and Communities Directorate.

We have been at the forefront in developing and delivering specialist Anti-Social Behaviour Services, Neighbourhood Wardens, Financial Inclusion and Neighbourhood Management all of which have received recognition for excellence.

Our Housing teams offer expertise in delivery of all the following services to customers in the Wyre Forest area:

Development of new homes/shared ownership/quality and energy efficient rented accommodation with modern facilities.
Housing management and support services.
Neighbourhood management, rent collection, arrears recovery and debt counselling services.
Anti-social behaviour (ASB) unit.
We provide equipment and adaptation services to promote independent living as well as home and care services. In partnership with Millbrook Healthcare Group, we provide Disabled Facilities Grant works.

Homes are repaired and maintained through our Asset, Development and Sales Directorate which also has responsibility for our new build programme and building safety compliance.

The Resources Directorate is responsible for keeping the Company operating efficiently and contains our Finance, People and Culture Team, Customer Experience and Customer Engagement Teams and Risk and Procurement services.

Building Strong Foundations

Community Housing was established in 2000 following the voluntary transfer of 5,600 homes from Wyre Forest District Council. This marked the start of a long-term commitment to improving homes and investing in local communities.

Early priorities focused on raising the standard of existing homes. By 2001, the 100th property had been modernised to a specification agreed with tenants. A rolling programme of investment followed, delivering improvements such as new kitchens, bathrooms, heating systems and insulation to make homes safer, warmer and more efficient.

Alongside this, development activity began, with new homes built across the district. Over time, this expanded into larger regeneration schemes, including the redevelopment of Hurcott Road and later sites such as Blakebrook School and the former Kidderminster Auction site. By 2020, more than 750 new homes had been delivered, with continued investment in new and replacement housing into the 2020s.

Investing in Communities

From the outset, Community Housing has taken a broader role in supporting neighbourhoods.

In 2001, the Neighbourhood Warden service was introduced to provide a visible presence and help tackle anti-social behaviour. This was followed by investment in community infrastructure, including play area improvements and partnerships to enhance local spaces.

Wider community programmes were introduced to support residents. The Oldington and Foley Park Pathfinder, launched in 2004, focused on improving health, education and employment outcomes. In 2007, a Family Intervention Project was established to support households facing complex challenges.

In 2009, Vestia Community Trust was created to expand employment, training and community engagement opportunities. Over time, this work supported thousands of residents to access skills, training and employment.

Support services for older and vulnerable customers also grew. Worcestershire Telecare joined the Group in 2008, expanding telecare provision, and later became amica24 in 2019. Supported housing schemes, including Hampton Mews, and the development of Berrington Court in 2017, strengthened the range of care and support available.

Putting Customers at the Heart

Customer involvement has been a central part of the organisation’s development.

A Tenant Compact was introduced in 2005, setting out a clear commitment to working in partnership with residents. This was strengthened in 2008 with the introduction of the Scrutiny Panel, giving customers a formal role in reviewing and improving services.

In 2012, a new involvement structure was developed with tenants to provide more flexible and accessible ways for customers to have their say . This approach continued to evolve, with the creation of the Customer Voice and Assurance Group (CVAG) in 2018, strengthening links between customers, the Executive Team and Board.

Digital services have also improved access. A new website and online services, including a tenant portal, have enabled customers to manage their tenancy and access support more easily.

Growing and Evolving as an Organisation

Over time, Community Housing has developed into a broader and more resilient organisation.

The Community Housing Group structure was established in 2005 to support growth and diversification. This was strengthened through mergers and organisational changes in 2013 and 2017, bringing services together under a single group structure.

Commercial and operational capacity also expanded. Oakleaf Commercial Services was established in 2013, bringing together property, manufacturing and grounds services . Investment in sites such as Finepoint enabled the development of manufacturing facilities and created new employment and apprenticeship opportunities.

The organisation has continued to invest in its workforce, achieving national recognition for its apprenticeship programme and maintaining strong organisational standards, including Investors in People Gold.

In 2021, the organisation adopted the Community Housing brand, bringing services together under a single identity and introducing new systems and ways of working to improve efficiency and service delivery.

Continuing to Improve and Invest

Since 2020, Community Housing has continued to adapt and evolve.

The COVID-19 pandemic accelerated new ways of working, including digital service delivery and flexible working arrangements. Development activity has continued, with new homes delivered across multiple sites and further regeneration planned to replace older housing with modern, energy-efficient homes.

In 2022, new organisational values were introduced alongside a revised service structure, strengthening colleague engagement and service delivery. A decarbonisation programme was also launched to improve the environmental performance of homes.

In 2024, a new Corporate Plan (2024–2027) was introduced, setting out clear priorities focused on delivering core services and improving performance. This includes a renewed focus on repairs, relets, rents and respect.

Service delivery has continued to evolve, including changes to care services and a greater focus on core housing provision. Regeneration plans are progressing, including consultation on the replacement of older high-rise buildings and the development of new, energy-efficient homes.

By 2025, Community Housing continues to provide around 6,000 homes, with a clear focus on delivering safe, well-managed homes, supporting communities and maintaining strong governance.

Looking Ahead

From its origins as a stock transfer organisation, Community Housing has developed into a modern housing provider with a broad range of services and a strong presence in the communities it serves.

The focus for the future is clear: continuing to invest in homes, improve services, and support sustainable, thriving communities.

Values show us what's important, how we should behave and inspire us to be the best we can be. They support our vision and guide the way we make decisions and operate as a business.

In late 2021, we asked customers and employees to tell us what they thought the values of Community Housing should be.

They told us that it was very simple - RESPECT.

Respect in the way that we communicate, deliver services, involve and consider customers and ourselves.

RESPONSIBLE - We do what we say we will do and honour our commitment to colleagues and customers.

EQUALITY - We see the person first and make sure our behaviour is always appropriate and courteous.

SUPPORT - We value the support we receive from our managers and colleagues to achieve wellness and balance so we can be at our best when we deliver services to customers.

PASSION - We believe in the work that we do and the difference we can make, no matter what stage we have been involved.

EXPERTISE - We bring our skills and experience to our work and know that they will be valued as much as we value those demonstrated by colleagues.

COMMUNICATE - We are thoughtful in the way we communicate to customers and colleagues and we make sure that we respond promptly, even though we may not have the answer straight away.

TOGETHER - We value being part of the Community Housing Team and we work better together to achieve the right outcomes for our customers and colleagues.

The discussions also helped us to clarify Our Purpose which is simple but strong:

"To provide affordable, quality homes and deliver great services in safe communities"

Our Purpose keeps us on track and prevents us from being distracted from our core services and commitments made in the Corporate Plan.

We are one of the largest employers in the Wyre Forest and employ over 300 members of staff through our headquarters based in Kidderminster.

We employ people in a wide range of roles from managerial and professional to front line care, housing, customer service and office staff to building trades and maintenance teams. We have a successful apprenticeship programme, employing local people giving them work-based placement with practical, on-the-job training allowing them to earn while they learn.

Colleague Pay levels 2023-24

Gender and Ethnicity Pay Gap Statement

Our chosen code of governance is the National Housing Federation Code of Governance.

As a Registered Housing Provider, our primary Regulator is the Regulator of Social Housing (RSH).

The RSH has set out its expectations of all Registered Housing Providers in a Regulatory Framework comprising the following Standards, a series of codes of practice and financial and non-financial reporting requirements. You will find the standards on the Government website Regulatory standards for landlords - https://www.gov.uk/government/collections/regulatory-standards-for-landlords

They are the guiding principles for development of our policies, strategies and decision making.

The Regulator of Social Housing (RSH) maintains an assessment of compliance with the economic standards for all private registered providers with more than 1,000 homes. They prepare regulatory judgements against the standards and issue ratings on a scale of 1 - 4 with 4 being non-compliance and cause for possible regulatory intervention or enforcement action.

We have received a rating of C2 for Consumer which is a compliant grading, but areas have been identified for improvement. G2 for Governance, which is defined as meeting the governance requirements, but improvements needed to some aspects to support continued compliance, and V2 for Viability which confirms that we are compliant with viability requirements. It also means that we have the financial capacity to deal with a reasonable range of adverse scenarios, but we need to manage material risks to ensure continued compliance.

The Governance downgrade wasn't entirely unexpected as we had made recent self-referrals to the RSH. Our improvement plans are still in progress, but since we already have a good understanding of the issues, we've got strategies in place to address them. We are fully committed to turning these gradings around quickly and we will be working closely with both the RSH and our customers to make the necessary improvements.

Regulatory Judgement Outcome 2025

The Tenant Voice provides a link between the governing body and customers. Their role is to scrutinise customer services and ensure that customers are involved in strategic decision making and are able to influence service design and delivery.

You can find further information about Tenant Voice in the Getting involved section of this website.

The Board is responsible for

Ensuring there is effective governance and internal controls to meet regulatory and statutory requirements.
Ensuring that the company meets its objectives and the company objectives.
Ensuring that the business of the company is conducted according to our standing orders.
Setting the strategy for the company.
Risk control and management.

Our Board members are recruited by open advertisement and skill based interviews and bring a broad range of skills and expertise

Company Board

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	Ann Bennett Community Housing Chair Ann is a qualified housing professional and has held senior roles at a number of Housing Associations, ALMOs and local authorities including Solihull Community Housing, Sandwell Homes, Worcester City Council and Birmingham City Council before retiring in 2017. She was also a Lead Housing Inspector with the Audit Commission. Ann is currently a Board Member at Kensington and Chelsea TMO and was previously the Chair of Wolverhampton Homes and a Board Member at Trinity Housing Association and Walsall Housing Group. Ann is a member of the Chartered Institute of Housing and a CIH mentor. Specialist Skills Housing Management Tenant and Estate Management Voids Allocations Homelessness ASB Rent Arrears Board Experience Sanctuary Housing Association 1995 to 2002 Wolverhampton Homes 2011 to 2019 Kensington and Chelsea TMO 2018 to present Trinity Housing Association 2020 to December 2023 Walsall Housing Group – November 2020 to May 2021 Declaration of Interest Board Member at Kensington and Chelsea TMO Chair of Community Housing Board
	Kim Hamilton Community Housing Vice Chair Kim's first career was in investment banking where she spent 22 years at a major US bank holding positions such as UK Treasurer, Head of Money Market Trading and Audit and Risk Review European Division Head. Her second career was in the not-for-profit sector where she was Chief Operating Officer and subsequently Chief Executive of two national charities. In recent years Kim has focused on her own portfolio, investing in property and the housing sector where she has had an interest for many years. Specialist Skills Treasury Governance Audit Risk Management MSc Sloan Masters in Leadership and Strategy Board Experience Kim has extensive experience of serving as both an executive and non-executive board and committee member, including being a non-executive director of a public affairs company and treasurer of a local charity. Declaration of Interest Director of Allegra Property Limited Director of Big Splash Little Splash Vice Chair of the Community Housing Board Member of the Audit and Assurance Committee Member of Investment Committee
	Trevor Graham Chair of Investment Committee Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department. Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer. In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales. In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses. Specialist Skills Strategic planning Business transformation Asset management Declaration of Interest Director of Helix Assist Limited. Member of Community Housing Board Chair of Investment Committee Member of People and Culture Committee Non-Executive Director of Gloucestershire Managed Services Sub-consultant for Savills Affordable Housing Consultancy Sub-consultant for ARK Consultancy Limited
	Clare Jackson Chair of Operations Committee Clare is a qualified housing professional and former Executive Director of a large Midlands Housing Association. Clare has worked in a variety of housing settings from LSVT and mainstream housing associations to metropolitan and city local authorities. Clare’s first job in housing, following university, was a housing officer in a deprived area of inner-city Manchester. Since then, she worked in various management and executive positions in the Manchester Oxfordshire and Midlands areas culminating in her role at Fortis Living and Platform Housing based in the Worcestershire. Over the last few years, she has been involved in 3 mergers always ensuring the customer experience and supporting communities remained at the heart of the business. Clare has had extensive experience of board and committee work both as a board member and executive. Specialist Skills Housing operations Strategic planning and policy Good knowledge of housing sector Supporting teams and individuals to be the best they can be Board Experience NHF Regional Committee Worcestershire Safeguarding Children’s Board Worcester Cares Board Fusion Advisory Board Declaration of Interest Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Tim Jennings Tim has over 35 years' experience across both the private and social housing sectors. After qualifying as a chartered accountant, Tim spent around 25 years in the private sector, primarily with Capita Plc, as Finance Director for businesses in property consultancy, maintenance and property management. Tim joined Aldwyck Housing Group in 2015 as Executive Director of Finance, and following a short spell as CEO, became the Executive Director of Finance at Catalyst following Aldwyck's merger with Catalyst in 2019. Following Catalyst's subsequent merger with Peabody in 2022, Tim is now focusing on a small number of Non-Executive roles in Housing. Tim has served on several Boards, including Capita Property Services and Aldwyck Housing. Since late 2020 Tim has been a Board Member of Ability Housing, who specialise in housing and care for those who want to live more independently. Specialist Skills Finance IT Audit Risk Governance Declaration of Interest Cambridge Housing Association Ability Housing Association GB Social PLC PA Housing Association Member of Community Housing Board Member of the Audit and Assurance Committee Member of the Investment Committee
	Catherine Dass Chair of People and Culture Committee Catherine is a Fellow of the CIPD and has over 20 years experience in the Housing Sector as cross functional Executive Director and Non Executive Director. Catherine has held roles as Director of People and Performance and Group Business Improvement Director at large Midlands Housing Associations. Catherine's primary areas of responsibility whilst in the sector have been in people, organisational development, change and performance improvement including: Organisational Development and Transformation, HR, L&D, Leadership Development, Marketing and Communications, Governance, Business Improvement and Equality, Diversity and Inclusion. She has also overseen Company Secretary, Risk, Compliance, Procurement, Employer Health and Safety and Data Compliance. Catherine has strong links to the Midlands and Worcestershire, having worked at Wolverhampton Homes, Worcester Community Housing, Fortis Living and Platform Housing. During this time she has led on HR practices and a number of employment and training initiatives linked to corporate and social value, customer engagement and creating agility, skill and knowledge in the workforce. During her career she has been involved in several mergers and led on organisation development and improvement for these changes. She is committed to promoting strong organisational culture and values the principle of having a commercial head and a social heart. Catherine is a qualified and experienced self-employed Executive Coach and Mentor operating across several sectors and geographies, assisting clients to change, work and life goals. Catherine is also an Assessor for Coaching qualifications. In addition to her Masters Degree, Catherine holds the ILM Level 7 Certificate and Diploma in Executive Coaching and Mentoring and is a Professional Member of the European Mentoring and Coaching Council. Specialist Skills Developing corporate function and strategic enablers of the business Organisational Development and Transformation Corporate, People and Performance Strategy Values, Behaviour and Culture Development Varied and extensive Housing Sector knowledge and experience at operational and strategic level Coaching, Mentoring and Leadership Development Extensive experience of governance in Boards and Committees Board Experience Catherine has spent several years as the lead officer on Boards and Governance in her Executive roles. She has recently retired as Group Chair of Housing Plus which operates in Shropshire and Staffordshire overseeing and implementing their recent merger. She previously served as Senior Independent Director and Chair of the People Committee prior to taking the Group Chair role. She is also a Group Board Member at Cartrefi Conwy and is a member of the Development Board and Remuneration and Nominations Committee. Declaration of Interest Previously Group Chair of the Housing Plus Group NED for Cartrefi Conwy Self-employed Executive Coach and Mentor Member of the Community Housing Board Member of the Operations Committee Chair of the People and Culture Committee
	Stacey Sheldon Stacey is a chartered accountant, qualifying in 2018. She has worked across public and private sectors whilst gaining her qualification, including RICS, Sanctuary Housing and a large multi academy trust. She currently works as a Financial Controller for a plastics company, supporting the group functions and the engineering team. She has lived in Kidderminster her entire life, and has strong connections to the wider area, coaching beginners at a local Running Club, and acting as an enrichment governor for a school in Birmingham. Specialist Skills Budgeting and forecasting Stakeholder management Financial performance and analysis Local area knowledge Lean Six Sigma Board Experience Enrichment governor – Hawkesley Church Primary School Committee member – CIMA Birmingham branch Declaration of Interest CH Customer Financial Controller – WHS Plastics Limited Member of Community Housing Board Member of Operations Committee Member of Investment Committee
	Stephen Gabriel Stephen Gabriel's extensive career in local government showcases his deep expertise and commitment to public service. As Chief Executive at Tamworth Borough Council, Stephen oversees all services delivered by the Council, drawing on his extensive background in housing, community development, and strategic management. His career spans 35 years, during which he has held pivotal roles such as Director of Housing Management at Birmingham City Council, Executive Director of Communities and People at Oxford City Council, and Director of Housing and Communities for Malvern Hills and Wychavon District Councils. His responsibilities have included leading services in Strategic Housing, Homelessness, Private Sector Housing, Community Safety, Community Development, Health Improvement, Arts, Sports and Culture, Customer Contact, and IT. Specialist Skills Stephen's academic background includes a Postgraduate Diploma in Urban and Regional Studies from Birmingham University, a Law degree from the University of Central England, and British Sign Language Level 2. His diverse knowledge encompasses housing, regeneration, and community development. Board Experience In addition to his executive roles, Stephen has served in several Non-Executive positions. He has been Chairman of the Communities Committee and a Board member at the Accord Group, Chairman and Independent Board member with Ashram Moseley Housing Association, and an Independent Board member of Bromsgrove District Housing Trust (BDHT), where he also chaired the New Business and Development Committee. Declaration of Interest Employed by Tamworth Borough Council Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Jaedon Green Chair of Audit and Assurance Committee Career in mortgages, savings and a industry champion of Shared Ownership for more than 30 years. Previously Chief Customer Officer at Leeds Building Society (2013-22), accountable for their branch network, contact centres, back office operations and support for vulnerable customers, including those in financial difficulty. Bank of England’s Monetary Policy Committee subject matter expert (Residential Property Forum). Industry subject matter expert, working HM Treasury, UK Finance, UK Government and trade bodies. Pro bono mentor for Fintech Founders and previous mentor for female leaders (Women Ahead). Chapter Zero (Member) - International non-exec community focused on climate & net zero transition. Specialist Skills Extensive background in regulated consumer industries (financial services and housing) Strategy & strategic planning Commercial insight/management Transformational change & customer led innovation Treasury, conduct, operational, liquidity & capital risk management Building high performing, sustainable teams in 'profit for purpose' cultures Board Experience Ecology Building Society (NED) - Chair of Board Risk Committee, Chair of Remuneration Committee, member of Environment & Social Impact Committee and Strategic Transformation Board Leeds Federated Housing Association (NED) - Chair of Governance & Remuneration Committee, chair of Audit & Risk Committee, Asset & Investment Committee member, NED advisory role through merger discussions and lead NED guiding management response to pension scheme shortfall Together Housing Group - Independent Board Commercial Adviser, including strategic oversight of the housing association's subsidiary, Together Energy Leeds Building Society (Executive) - Chair of Conduct and Operational Risk Committee in addition to active involvement at Board, ALM, Board Risk, Credit Risk, Operational Resilience and Pricing committees Declaration of Interest Castles & Coasts Housing Association - Board Member Yorkshire Housing Association - Independent Member of Audit Committee Ecology Building Society (Non-executive director) Member of Community Housing Board Chair of Audit and Assurance Committee Member of Investment Committee
	Nigel Wright Nigel hails from the west midlands. He is a qualified banker with substantial independent Non-Executive Director and Executive experience in social housing, charities, retail financial services, national payment systems and mortgage lending. His career began in regional/national building societies, hence a strong mutual ethos and social entrepreneurial drive. Thereafter increasingly senior roles in retail banking and payments culminated in him running the UK Cash Machine Network (LINK) until 2003. Since retiring from LINK Nigel has grown a thriving business, helped to create the award winning Pennies Foundation (the digital charity box) and continued to embark upon a range of NED roles. Specialist Skills Multi-sector corporate governance Business strategy and transformational change Leading large scale customer facing operations Technology and digital transformation Marketing, product & service development Finance, treasury, audit and risk skills Board Experience Nigel's board experience crosses multiple sectors with the majority of his Executive roles in building societies, banking and payments. Latterly he has focussed on working with organisations with a strong social purpose. Progress Housing Group 2017-2024 Deputy Chair and then Group Chair Concert Living 2017 – 2020 Black Country Housing Group 2017-2024 Care Plus 2015 – 2016 The House of St Barnabas 2011 – 2019 Trustee/Committee Chair and NED of Events Co Vale Associates Ltd 2003 – 2019 LINK Interchange Network Ltd 1993 – 1999 Deputy Chair and Committee Chair Funds Transfer Sharing Ltd 1996 – 1999 Deputy Chair Woolwich Pension Fund Trust 1998 - 1999 Declaration of Interest Appointed Group Chair Designate at Accent Housing Group from 1st May 2025 and then take up the Chair role circa July 2025 Member of Community Housing Board Member of Audit and Assurance Committee Member of Investment Committee

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Audit Committee

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	Jaedon Green Chair of Audit and Assurance Committee Career in mortgages, savings and a industry champion of Shared Ownership for more than 30 years. Previously Chief Customer Officer at Leeds Building Society (2013-22), accountable for their branch network, contact centres, back office operations and support for vulnerable customers, including those in financial difficulty. Bank of England’s Monetary Policy Committee subject matter expert (Residential Property Forum). Industry subject matter expert, working HM Treasury, UK Finance, UK Government and trade bodies. Pro bono mentor for Fintech Founders and previous mentor for female leaders (Women Ahead). Chapter Zero (Member) - International non-exec community focused on climate & net zero transition. Specialist Skills Extensive background in regulated consumer industries (financial services and housing) Strategy & strategic planning Commercial insight/management Transformational change & customer led innovation Treasury, conduct, operational, liquidity & capital risk management Building high performing, sustainable teams in 'profit for purpose' cultures Board Experience Ecology Building Society (NED) - Chair of Board Risk Committee, Chair of Remuneration Committee, member of Environment & Social Impact Committee and Strategic Transformation Board Leeds Federated Housing Association (NED) - Chair of Governance & Remuneration Committee, chair of Audit & Risk Committee, Asset & Investment Committee member, NED advisory role through merger discussions and lead NED guiding management response to pension scheme shortfall Together Housing Group - Independent Board Commercial Adviser, including strategic oversight of the housing association's subsidiary, Together Energy Leeds Building Society (Executive) - Chair of Conduct and Operational Risk Committee in addition to active involvement at Board, ALM, Board Risk, Credit Risk, Operational Resilience and Pricing committees Declaration of Interest Castles & Coasts Housing Association - Board Member Yorkshire Housing Association - Independent Member of Audit Committee Ecology Building Society (Non-executive director) Member of Community Housing Board Chair of Audit and Assurance Committee Member of Investment Committee
	Tim Jennings Tim has over 35 years' experience across both the private and social housing sectors. After qualifying as a chartered accountant, Tim spent around 25 years in the private sector, primarily with Capita Plc, as Finance Director for businesses in property consultancy, maintenance and property management. Tim joined Aldwyck Housing Group in 2015 as Executive Director of Finance, and following a short spell as CEO, became the Executive Director of Finance at Catalyst following Aldwyck's merger with Catalyst in 2019. Following Catalyst's subsequent merger with Peabody in 2022, Tim is now focusing on a small number of Non-Executive roles in Housing. Tim has served on several Boards, including Capita Property Services and Aldwyck Housing. Since late 2020 Tim has been a Board Member of Ability Housing, who specialise in housing and care for those who want to live more independently. Specialist Skills Finance IT Audit Risk Governance Declaration of Interest Cambridge Housing Association Ability Housing Association GB Social PLC PA Housing Association Member of Community Housing Board Member of the Audit and Assurance Committee Member of the Investment Committee
	Kim Hamilton Community Housing Vice Chair Kim's first career was in investment banking where she spent 22 years at a major US bank holding positions such as UK Treasurer, Head of Money Market Trading and Audit and Risk Review European Division Head. Her second career was in the not-for-profit sector where she was Chief Operating Officer and subsequently Chief Executive of two national charities. In recent years Kim has focused on her own portfolio, investing in property and the housing sector where she has had an interest for many years. Specialist Skills Treasury Governance Audit Risk Management MSc Sloan Masters in Leadership and Strategy Board Experience Kim has extensive experience of serving as both an executive and non-executive board and committee member, including being a non-executive director of a public affairs company and treasurer of a local charity. Declaration of Interest Director of Allegra Property Limited Director of Big Splash Little Splash Vice Chair of the Community Housing Board Member of the Audit and Assurance Committee Member of Investment Committee
	Nigel Wright Nigel hails from the west midlands. He is a qualified banker with substantial independent Non-Executive Director and Executive experience in social housing, charities, retail financial services, national payment systems and mortgage lending. His career began in regional/national building societies, hence a strong mutual ethos and social entrepreneurial drive. Thereafter increasingly senior roles in retail banking and payments culminated in him running the UK Cash Machine Network (LINK) until 2003. Since retiring from LINK Nigel has grown a thriving business, helped to create the award winning Pennies Foundation (the digital charity box) and continued to embark upon a range of NED roles. Specialist Skills Multi-sector corporate governance Business strategy and transformational change Leading large scale customer facing operations Technology and digital transformation Marketing, product & service development Finance, treasury, audit and risk skills Board Experience Nigel's board experience crosses multiple sectors with the majority of his Executive roles in building societies, banking and payments. Latterly he has focussed on working with organisations with a strong social purpose. Progress Housing Group 2017-2024 Deputy Chair and then Group Chair Concert Living 2017 – 2020 Black Country Housing Group 2017-2024 Care Plus 2015 – 2016 The House of St Barnabas 2011 – 2019 Trustee/Committee Chair and NED of Events Co Vale Associates Ltd 2003 – 2019 LINK Interchange Network Ltd 1993 – 1999 Deputy Chair and Committee Chair Funds Transfer Sharing Ltd 1996 – 1999 Deputy Chair Woolwich Pension Fund Trust 1998 - 1999 Declaration of Interest Appointed Group Chair Designate at Accent Housing Group from 1st May 2025 and then take up the Chair role circa July 2025 Member of Community Housing Board Member of Audit and Assurance Committee Member of Investment Committee

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People and Culture Committee

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	Catherine Dass Chair of People and Culture Committee Catherine is a Fellow of the CIPD and has over 20 years experience in the Housing Sector as cross functional Executive Director and Non Executive Director. Catherine has held roles as Director of People and Performance and Group Business Improvement Director at large Midlands Housing Associations. Catherine's primary areas of responsibility whilst in the sector have been in people, organisational development, change and performance improvement including: Organisational Development and Transformation, HR, L&D, Leadership Development, Marketing and Communications, Governance, Business Improvement and Equality, Diversity and Inclusion. She has also overseen Company Secretary, Risk, Compliance, Procurement, Employer Health and Safety and Data Compliance. Catherine has strong links to the Midlands and Worcestershire, having worked at Wolverhampton Homes, Worcester Community Housing, Fortis Living and Platform Housing. During this time she has led on HR practices and a number of employment and training initiatives linked to corporate and social value, customer engagement and creating agility, skill and knowledge in the workforce. During her career she has been involved in several mergers and led on organisation development and improvement for these changes. She is committed to promoting strong organisational culture and values the principle of having a commercial head and a social heart. Catherine is a qualified and experienced self-employed Executive Coach and Mentor operating across several sectors and geographies, assisting clients to change, work and life goals. Catherine is also an Assessor for Coaching qualifications. In addition to her Masters Degree, Catherine holds the ILM Level 7 Certificate and Diploma in Executive Coaching and Mentoring and is a Professional Member of the European Mentoring and Coaching Council. Specialist Skills Developing corporate function and strategic enablers of the business Organisational Development and Transformation Corporate, People and Performance Strategy Values, Behaviour and Culture Development Varied and extensive Housing Sector knowledge and experience at operational and strategic level Coaching, Mentoring and Leadership Development Extensive experience of governance in Boards and Committees Board Experience Catherine has spent several years as the lead officer on Boards and Governance in her Executive roles. She has recently retired as Group Chair of Housing Plus which operates in Shropshire and Staffordshire overseeing and implementing their recent merger. She previously served as Senior Independent Director and Chair of the People Committee prior to taking the Group Chair role. She is also a Group Board Member at Cartrefi Conwy and is a member of the Development Board and Remuneration and Nominations Committee. Declaration of Interest Previously Group Chair of the Housing Plus Group NED for Cartrefi Conwy Self-employed Executive Coach and Mentor Member of the Community Housing Board Member of the Operations Committee Chair of the People and Culture Committee
	Trevor Graham Chair of Investment Committee Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department. Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer. In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales. In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses. Specialist Skills Strategic planning Business transformation Asset management Declaration of Interest Director of Helix Assist Limited. Member of Community Housing Board Chair of Investment Committee Member of People and Culture Committee Non-Executive Director of Gloucestershire Managed Services Sub-consultant for Savills Affordable Housing Consultancy Sub-consultant for ARK Consultancy Limited
	Clare Jackson Chair of Operations Committee Clare is a qualified housing professional and former Executive Director of a large Midlands Housing Association. Clare has worked in a variety of housing settings from LSVT and mainstream housing associations to metropolitan and city local authorities. Clare’s first job in housing, following university, was a housing officer in a deprived area of inner-city Manchester. Since then, she worked in various management and executive positions in the Manchester Oxfordshire and Midlands areas culminating in her role at Fortis Living and Platform Housing based in the Worcestershire. Over the last few years, she has been involved in 3 mergers always ensuring the customer experience and supporting communities remained at the heart of the business. Clare has had extensive experience of board and committee work both as a board member and executive. Specialist Skills Housing operations Strategic planning and policy Good knowledge of housing sector Supporting teams and individuals to be the best they can be Board Experience NHF Regional Committee Worcestershire Safeguarding Children’s Board Worcester Cares Board Fusion Advisory Board Declaration of Interest Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Stephen Gabriel Stephen Gabriel's extensive career in local government showcases his deep expertise and commitment to public service. As Chief Executive at Tamworth Borough Council, Stephen oversees all services delivered by the Council, drawing on his extensive background in housing, community development, and strategic management. His career spans 35 years, during which he has held pivotal roles such as Director of Housing Management at Birmingham City Council, Executive Director of Communities and People at Oxford City Council, and Director of Housing and Communities for Malvern Hills and Wychavon District Councils. His responsibilities have included leading services in Strategic Housing, Homelessness, Private Sector Housing, Community Safety, Community Development, Health Improvement, Arts, Sports and Culture, Customer Contact, and IT. Specialist Skills Stephen's academic background includes a Postgraduate Diploma in Urban and Regional Studies from Birmingham University, a Law degree from the University of Central England, and British Sign Language Level 2. His diverse knowledge encompasses housing, regeneration, and community development. Board Experience In addition to his executive roles, Stephen has served in several Non-Executive positions. He has been Chairman of the Communities Committee and a Board member at the Accord Group, Chairman and Independent Board member with Ashram Moseley Housing Association, and an Independent Board member of Bromsgrove District Housing Trust (BDHT), where he also chaired the New Business and Development Committee. Declaration of Interest Employed by Tamworth Borough Council Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee

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Operations Committee

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	Clare Jackson Chair of Operations Committee Clare is a qualified housing professional and former Executive Director of a large Midlands Housing Association. Clare has worked in a variety of housing settings from LSVT and mainstream housing associations to metropolitan and city local authorities. Clare’s first job in housing, following university, was a housing officer in a deprived area of inner-city Manchester. Since then, she worked in various management and executive positions in the Manchester Oxfordshire and Midlands areas culminating in her role at Fortis Living and Platform Housing based in the Worcestershire. Over the last few years, she has been involved in 3 mergers always ensuring the customer experience and supporting communities remained at the heart of the business. Clare has had extensive experience of board and committee work both as a board member and executive. Specialist Skills Housing operations Strategic planning and policy Good knowledge of housing sector Supporting teams and individuals to be the best they can be Board Experience NHF Regional Committee Worcestershire Safeguarding Children’s Board Worcester Cares Board Fusion Advisory Board Declaration of Interest Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Catherine Dass Chair of People and Culture Committee Catherine is a Fellow of the CIPD and has over 20 years experience in the Housing Sector as cross functional Executive Director and Non Executive Director. Catherine has held roles as Director of People and Performance and Group Business Improvement Director at large Midlands Housing Associations. Catherine's primary areas of responsibility whilst in the sector have been in people, organisational development, change and performance improvement including: Organisational Development and Transformation, HR, L&D, Leadership Development, Marketing and Communications, Governance, Business Improvement and Equality, Diversity and Inclusion. She has also overseen Company Secretary, Risk, Compliance, Procurement, Employer Health and Safety and Data Compliance. Catherine has strong links to the Midlands and Worcestershire, having worked at Wolverhampton Homes, Worcester Community Housing, Fortis Living and Platform Housing. During this time she has led on HR practices and a number of employment and training initiatives linked to corporate and social value, customer engagement and creating agility, skill and knowledge in the workforce. During her career she has been involved in several mergers and led on organisation development and improvement for these changes. She is committed to promoting strong organisational culture and values the principle of having a commercial head and a social heart. Catherine is a qualified and experienced self-employed Executive Coach and Mentor operating across several sectors and geographies, assisting clients to change, work and life goals. Catherine is also an Assessor for Coaching qualifications. In addition to her Masters Degree, Catherine holds the ILM Level 7 Certificate and Diploma in Executive Coaching and Mentoring and is a Professional Member of the European Mentoring and Coaching Council. Specialist Skills Developing corporate function and strategic enablers of the business Organisational Development and Transformation Corporate, People and Performance Strategy Values, Behaviour and Culture Development Varied and extensive Housing Sector knowledge and experience at operational and strategic level Coaching, Mentoring and Leadership Development Extensive experience of governance in Boards and Committees Board Experience Catherine has spent several years as the lead officer on Boards and Governance in her Executive roles. She has recently retired as Group Chair of Housing Plus which operates in Shropshire and Staffordshire overseeing and implementing their recent merger. She previously served as Senior Independent Director and Chair of the People Committee prior to taking the Group Chair role. She is also a Group Board Member at Cartrefi Conwy and is a member of the Development Board and Remuneration and Nominations Committee. Declaration of Interest Previously Group Chair of the Housing Plus Group NED for Cartrefi Conwy Self-employed Executive Coach and Mentor Member of the Community Housing Board Member of the Operations Committee Chair of the People and Culture Committee
	Mady Dobrin Mady has extensive experience in customer service at all levels. She worked in frontline care across Worcestershire for 7 years and has an Adult Social Care Qualification. She then qualified as an IT Professional and her interest in technology, analytical, organisational and practical skills has been extremely beneficial. Mady has various fields of interest, particularly for different cultures following a period of living in Italy for 7 years before moving to England. Specialist Skills Frontline Social Care IT Support - Hardware and Software IT Networking Board Experience This is my first board experience, and I am hoping to make best use of my analytical skills to offer a positive input for my fellow customers and local community, so we can all benefit from our local resources and amazing community. Declaration of Interest CH Customer IT Technician – full time employment with Invictus Education Trust, based at Leasowes High School, Halesowen Member of the Operations Committee
	Stacey Sheldon Stacey is a chartered accountant, qualifying in 2018. She has worked across public and private sectors whilst gaining her qualification, including RICS, Sanctuary Housing and a large multi academy trust. She currently works as a Financial Controller for a plastics company, supporting the group functions and the engineering team. She has lived in Kidderminster her entire life, and has strong connections to the wider area, coaching beginners at a local Running Club, and acting as an enrichment governor for a school in Birmingham. Specialist Skills Budgeting and forecasting Stakeholder management Financial performance and analysis Local area knowledge Lean Six Sigma Board Experience Enrichment governor – Hawkesley Church Primary School Committee member – CIMA Birmingham branch Declaration of Interest CH Customer Financial Controller – WHS Plastics Limited Member of Community Housing Board Member of Operations Committee Member of Investment Committee
	Stephen Gabriel Stephen Gabriel's extensive career in local government showcases his deep expertise and commitment to public service. As Chief Executive at Tamworth Borough Council, Stephen oversees all services delivered by the Council, drawing on his extensive background in housing, community development, and strategic management. His career spans 35 years, during which he has held pivotal roles such as Director of Housing Management at Birmingham City Council, Executive Director of Communities and People at Oxford City Council, and Director of Housing and Communities for Malvern Hills and Wychavon District Councils. His responsibilities have included leading services in Strategic Housing, Homelessness, Private Sector Housing, Community Safety, Community Development, Health Improvement, Arts, Sports and Culture, Customer Contact, and IT. Specialist Skills Stephen's academic background includes a Postgraduate Diploma in Urban and Regional Studies from Birmingham University, a Law degree from the University of Central England, and British Sign Language Level 2. His diverse knowledge encompasses housing, regeneration, and community development. Board Experience In addition to his executive roles, Stephen has served in several Non-Executive positions. He has been Chairman of the Communities Committee and a Board member at the Accord Group, Chairman and Independent Board member with Ashram Moseley Housing Association, and an Independent Board member of Bromsgrove District Housing Trust (BDHT), where he also chaired the New Business and Development Committee. Declaration of Interest Employed by Tamworth Borough Council Member of Community Housing Board Member of Operations Committee Member of People and Culture Committee
	Jaedon Green Chair of Audit and Assurance Committee Career in mortgages, savings and a industry champion of Shared Ownership for more than 30 years. Previously Chief Customer Officer at Leeds Building Society (2013-22), accountable for their branch network, contact centres, back office operations and support for vulnerable customers, including those in financial difficulty. Bank of England’s Monetary Policy Committee subject matter expert (Residential Property Forum). Industry subject matter expert, working HM Treasury, UK Finance, UK Government and trade bodies. Pro bono mentor for Fintech Founders and previous mentor for female leaders (Women Ahead). Chapter Zero (Member) - International non-exec community focused on climate & net zero transition. Specialist Skills Extensive background in regulated consumer industries (financial services and housing) Strategy & strategic planning Commercial insight/management Transformational change & customer led innovation Treasury, conduct, operational, liquidity & capital risk management Building high performing, sustainable teams in 'profit for purpose' cultures Board Experience Ecology Building Society (NED) - Chair of Board Risk Committee, Chair of Remuneration Committee, member of Environment & Social Impact Committee and Strategic Transformation Board Leeds Federated Housing Association (NED) - Chair of Governance & Remuneration Committee, chair of Audit & Risk Committee, Asset & Investment Committee member, NED advisory role through merger discussions and lead NED guiding management response to pension scheme shortfall Together Housing Group - Independent Board Commercial Adviser, including strategic oversight of the housing association's subsidiary, Together Energy Leeds Building Society (Executive) - Chair of Conduct and Operational Risk Committee in addition to active involvement at Board, ALM, Board Risk, Credit Risk, Operational Resilience and Pricing committees Declaration of Interest Castles & Coasts Housing Association - Board Member Yorkshire Housing Association - Independent Member of Audit Committee Ecology Building Society (Non-executive director) Member of Community Housing Board Chair of Audit and Assurance Committee Member of Investment Committee

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Investment Committee

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	Trevor Graham Chair of Investment Committee Trevor has a background in Building Surveying working at Birmingham City Council’s Housing Department in numerous roles culminating in a managerial role within the organisation’s Technical Services Department. Subsequent roles included Structural Surveyor with a Birmingham based Structural and Civil Engineering consultancy followed by Stoke-on-Trent City Council as a Senior Surveyor, and South Staffordshire Housing Association as Senior Technical Officer. In 2003 Trevor made the move from the public sector to the private sector to become the Partnering Director of a West Midlands based contractor specialising in the provision of social housing repairs and maintenance services, with responsibility for the company’s growth and diversification to become a major regional provider of maintenance services to social housing in the Midlands and Wales. In 2017 Trevor set up his own consultancy specialising in transformational change, helping social housing providers to develop and implement service improvement strategies and processes, and assisting small and medium size contractors to build their businesses. Specialist Skills Strategic planning Business transformation Asset management Declaration of Interest Director of Helix Assist Limited. Member of Community Housing Board Chair of Investment Committee Member of People and Culture Committee Non-Executive Director of Gloucestershire Managed Services Sub-consultant for Savills Affordable Housing Consultancy Sub-consultant for ARK Consultancy Limited
	Tim Jennings Tim has over 35 years' experience across both the private and social housing sectors. After qualifying as a chartered accountant, Tim spent around 25 years in the private sector, primarily with Capita Plc, as Finance Director for businesses in property consultancy, maintenance and property management. Tim joined Aldwyck Housing Group in 2015 as Executive Director of Finance, and following a short spell as CEO, became the Executive Director of Finance at Catalyst following Aldwyck's merger with Catalyst in 2019. Following Catalyst's subsequent merger with Peabody in 2022, Tim is now focusing on a small number of Non-Executive roles in Housing. Tim has served on several Boards, including Capita Property Services and Aldwyck Housing. Since late 2020 Tim has been a Board Member of Ability Housing, who specialise in housing and care for those who want to live more independently. Specialist Skills Finance IT Audit Risk Governance Declaration of Interest Cambridge Housing Association Ability Housing Association GB Social PLC PA Housing Association Member of Community Housing Board Member of the Audit and Assurance Committee Member of the Investment Committee
	Kim Hamilton Community Housing Vice Chair Kim's first career was in investment banking where she spent 22 years at a major US bank holding positions such as UK Treasurer, Head of Money Market Trading and Audit and Risk Review European Division Head. Her second career was in the not-for-profit sector where she was Chief Operating Officer and subsequently Chief Executive of two national charities. In recent years Kim has focused on her own portfolio, investing in property and the housing sector where she has had an interest for many years. Specialist Skills Treasury Governance Audit Risk Management MSc Sloan Masters in Leadership and Strategy Board Experience Kim has extensive experience of serving as both an executive and non-executive board and committee member, including being a non-executive director of a public affairs company and treasurer of a local charity. Declaration of Interest Director of Allegra Property Limited Director of Big Splash Little Splash Vice Chair of the Community Housing Board Member of the Audit and Assurance Committee Member of Investment Committee
	Stacey Sheldon Stacey is a chartered accountant, qualifying in 2018. She has worked across public and private sectors whilst gaining her qualification, including RICS, Sanctuary Housing and a large multi academy trust. She currently works as a Financial Controller for a plastics company, supporting the group functions and the engineering team. She has lived in Kidderminster her entire life, and has strong connections to the wider area, coaching beginners at a local Running Club, and acting as an enrichment governor for a school in Birmingham. Specialist Skills Budgeting and forecasting Stakeholder management Financial performance and analysis Local area knowledge Lean Six Sigma Board Experience Enrichment governor – Hawkesley Church Primary School Committee member – CIMA Birmingham branch Declaration of Interest CH Customer Financial Controller – WHS Plastics Limited Member of Community Housing Board Member of Operations Committee Member of Investment Committee
	Nigel Wright Nigel hails from the west midlands. He is a qualified banker with substantial independent Non-Executive Director and Executive experience in social housing, charities, retail financial services, national payment systems and mortgage lending. His career began in regional/national building societies, hence a strong mutual ethos and social entrepreneurial drive. Thereafter increasingly senior roles in retail banking and payments culminated in him running the UK Cash Machine Network (LINK) until 2003. Since retiring from LINK Nigel has grown a thriving business, helped to create the award winning Pennies Foundation (the digital charity box) and continued to embark upon a range of NED roles. Specialist Skills Multi-sector corporate governance Business strategy and transformational change Leading large scale customer facing operations Technology and digital transformation Marketing, product & service development Finance, treasury, audit and risk skills Board Experience Nigel's board experience crosses multiple sectors with the majority of his Executive roles in building societies, banking and payments. Latterly he has focussed on working with organisations with a strong social purpose. Progress Housing Group 2017-2024 Deputy Chair and then Group Chair Concert Living 2017 – 2020 Black Country Housing Group 2017-2024 Care Plus 2015 – 2016 The House of St Barnabas 2011 – 2019 Trustee/Committee Chair and NED of Events Co Vale Associates Ltd 2003 – 2019 LINK Interchange Network Ltd 1993 – 1999 Deputy Chair and Committee Chair Funds Transfer Sharing Ltd 1996 – 1999 Deputy Chair Woolwich Pension Fund Trust 1998 - 1999 Declaration of Interest Appointed Group Chair Designate at Accent Housing Group from 1st May 2025 and then take up the Chair role circa July 2025 Member of Community Housing Board Member of Audit and Assurance Committee Member of Investment Committee

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Management Team

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	Matt Cooney - Chief Executive Brief Career History and Experience Matt has considerable experience of working in housing, and since moving to the Midlands in 2000, joined Solihull Council as Deputy Director. He established North Solihull Regeneration which helped transform the area and then led the team that established Solihull Community Housing (SCH) and became its first Chief Executive. SCH was the first housing service to be awarded 3 stars with excellent prospects for improvement by the Audit Commission in the West Midlands. Matt was Chief Executive of Asra and helped transform it from a poorly performing housing association into one with high customer satisfaction. He then became Chief Operating Officer of PA Housing following the merger between Asra and Paragon, leading the integration of the two businesses. Prior to joining TCHG, Matt was working for Surrey County Council to improve the performance of their Land & Property Team. Current Responsibilities The Groups's senior executive in overall control of the management of the affairs of the Company. Responsible for advising on the formulation of Company strategy and for the co-ordination and effectiveness of the Company in accordance with its Articles of Association, Rules, Business Plan, Policies and Practices and the Regulatory Framework.
	Catherine Cole - Director of Housing & Communities Brief Career History and Experience Catherine joined Community Housing in February 2022. She has extensive experience at a senior level in the housing sector, having worked for a range of different organisations. She joined Community Housing from Bournville Village Trust and prior to that had held Assistant Director roles at Platform Housing, Fortis Living and Citizen. Current Responsibilities Catherine is responsible for our compliance with the Consumer Standards, Housing Services, Care and Support Services, Customer Experience and Customer Engagement.
	Andy Plant - Director of Property Services Brief Career History and Experience Andy joined Community Housing in March 2022. He has a wealth of experience of all aspects of repairs, maintenance and asset management services across the housing sector through his work with large national providers, community-based housing associations and an ALMO. Andy has previously worked for Northwards Housing, First Choice Homes, Southway Housing Trust and The Guinness Partnership. He has been operating at Executive director level for over 15 years and more recently has been acting as a consultant to housing associations around the country. Current Responsibilities Andy is responsible for Development, Assets and Sales, Health & Safety and the Property Care Teams.
	Ebele Akojie - Chief Financial Officer Brief Career History and Experience With over 20 years of experience in finance, governance and resource management, Ebele brings a strong track record of leadership in the housing sector. She has held senior positions including Finance Director at Genesis, Chief Financial Officer at One Housing Group and Executive Director of Finance and Resources at Settle. In addition to her executive roles, Ebele currently serves as a Non-Executive Director at Golding Homes, South West London and St George's Mental Health NHS Trust and Heylo. Current Responsibilities Ebele is responsible for leading on Accounting & Treasury, Risk & Procurement and Value for Money.

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Leadership Team

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	Mel Bailey - Head of Housing Mel leads TeamCommunity which is responsible for the delivery of housing management and neighbourhood services, home moves, tenancy sustainability and income management. She has worked as a senior manager for over 10 years and has also been responsible for service transformation, performance management and improvement, customer service and project and programme management. She is a strong business development professional with a Masters in Business Administration (focused in Public Management) from University of Birmingham.
	Gill Mooney - Head of Customer and Community Engagement Gill leads on Customer Engagement for the Company which includes creating innovative ways for obtaining customer feedback, arranging for strategic engagement for scrutiny and co-regulation and ensuring Community Housing is compliant with regulatory expectations for customer satisfaction. Gill has enjoyed a long and established career within the social housing sector with roles such as Governance and Regulations Manager, Resident Involvement Manager (overseeing all aspects of customer engagement) and Housing Officer providing comprehensive housing management service for Community Housing and Birmingham City Council.
	Jo Simcox - Head of Customer Experience Jo leads on Customer Experience for Community Housing including the management of the Customer Service Centre and is responsible for developing processes and policies, and working with other teams to ensure we put our customers, their homes and think about the customer experience we provide at the heart of everything we do at Community Housing. In her previous roles, Jo has worked for Stafford and Rural Homes as a Customer Service Advisor and PH Jones as a Tenant Liaison Officer, Enterprise as Scheduling Team Leader for a sewerage contract. She gained experience in the commercial sector, managing the Customer Care Team for Twyford Bathrooms and Geberit before returning to social housing in 2016 with Honeycomb Group where she created a Customer Service Team and introduced a new CRM system. Before Joining Community Housing, Jo was Head of Customer Services for JLA Group, in Fire and Security. She has achieved a Masters in Business Administration (MBA) from Keele University and BA Hons in Business Management with the Open University.
	Justin Bryant - Company Secretary Since starting with Community Housing 15 years ago, working in Community Development, Justin has taken on several different roles across the business, and for the past 5 years he has specialised in risk management and assurance. Areas of responsibility currently include company secretariat, risk management, internal audit, insurance, business continuity and procurement. With over 30 years' experience of working in both the voluntary and statutory sectors within Worcestershire he has previously worked across a range of service areas including direct access homeless provision, youth and adult offender support, volunteer training, community development, neighbourhood renewal and social housing. Currently specialising in strategic risk management, he holds the International Certificate in Enterprise Risk Management (IRMCERT) and is a member of the Institute of Risk Management.
	Andy Willetts - Head of Digital and Project Management Team Andy heads up the Digital and Project Management team. He has held a variety of roles in his time at Community Housing and has over 30 years’ experience within the Housing and Regeneration sectors. He has strong project and programme management experience and many years leading IT and digital technology teams. This experience is blended with substantial experience of managing a range of central services including finance, marketing, communications and performance. He is passionate about delivering excellent customer services and thrives on service improvements as an enabler of this. After graduating with a Higher National Diploma in Applied Physics from Sheffield Hallam University in the 1980’s, he completed a Post Graduate Diplomas in Electronics and Information Systems from Birmingham City University along with a Leadership in Housing qualification from Lancaster University. He is a Professional member of the British Computer Society.
	Abdul Malik - Head of Health, Safety & Compliance Abdul provides a corporate function which spans across all facets of the organisation. Abdul is responsible for advising the organisation on its legal obligations, developing systems and arrangements that allow the organisation to achieve compliance and monitoring/reporting progress against core obligations. After graduating in Law and Criminology, Abdul opted to pursue a career in health and safety and began his professional career with Midland Heart back in 2006. He has continued to work in the social housing sector over the last sixteen years and has held various roles with Circle Housing (now Clarion), Viridian Housing (now Optivo) and a number of other organisations. Abdul joined Community Housing in an interim capacity in 2016 and left after 18 months to pursue new interim challenges. In July 2018, Abdul re-joined the organisation in a permanent role. Abdul is a Chartered Health and Safety Practitioner and a member of the Institute of Safety and Health (IOSH) as well as the International Institute of Risk and Safety Management (IIRSM). He is passionate about continual professional development and enjoys further learning
	Jan Norris - Head of People & Culture Joining in January 2022, Jan leads on and has developed our People & Culture Strategy (2022-27) outlining our priorities in respect of recruitment and retention, Health and Wellbeing, culture change, colleague engagement, EDIB, marketing and communication. Prior to joining Community Housing, Jan was Head of HR for Northwards Housing and project lead for the Tupe Transfer of the ALMO back to Manchester City Council in July 2021. Prior to Northwards Housing, Jan ran her own HR consultancy as well as working in senior HR roles across a number of sectors including retail, catering, FM and early years education. Jan is a Chartered Fellow (FCIPD) of the Chartered Institute of Personal Development.
	Katie Smart - Head of Customer Experience and Influence Since June 2015, Katie has been the lead for Independent Living Services for Community Housing which includes Extra Care, sheltered and supported living for older and vulnerable people, where she supervised the management of regulated care and support activity across the Company. Katie now heads up the Customer Service Centre as well as the Customer Feedback and Insight teams. Katie holds a BA in Social Welfare from University of Worcester as well as a CMI Level 7 in Strategic Leadership and Management.
	Mark Dainter - Head of Assets, Development & Sales Mark has been a part of the Community Housing team for 14 years and currently leads our Development and Sales Team. Qualified in architecture, Mark has gained extensive experience in the construction and housing sectors. He uses this experience to help successfully create and deliver new build housing schemes, providing safe and energy efficient homes for our community, and also oversees our sales programmes for Shared Ownership homes, Right to Buy and outright sales which supports customers into home ownership. Mark and his team are also responsible for creating plans for the regeneration of existing areas of housing within our community. He is a member of the Chartered Institute of Architectural Technologists (CIAT)
	Adrian Hosking - Head of Finance Systems, Group Data and Reporting Adrian has joined us in this newly configured role from 1 September 2025. Adrian brings extensive experience from both within and outside the housing sector, including time at Sanctuary Housing and most recently at the retail business, Claire's. His expertise in finance systems, operations, data management and group reporting will strengthen our ability to provide accurate, timely financial information across the organisation. We'll be creating a unified Finance Operations team under his leadership, which will improve efficiency and service delivery.
	Mary Regan - Head of Management Reporting & Financial Planning & Analysis Mary joined us in November 2025 in a newly created role. Prior to working with Community Housing, Mary has over 18 years of finance experience, working in a range of sectors, mainly Local Government, HMRC and banking, and has spent over 11 years in Social Housing, previously working for Shropshire Towns and Rural Housing & Bromford. Her strengths are in helping teams utilise their budgets more effectively, Finance Business Partnering and explaining Finances to non-Finance leaders. Mary has an Advanced Diploma in Accounting and Business through ACCA.