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This affects any customer who made a debit card rent payment between the dates of 28 June – 7 July, and therefore means that your payment was not processed correctly.

Your payment was taken from your bank account and returned to your account on the same day. This was then recalled for payment on Tues 9 July, meaning that the funds would leave your account on that same day. 

Your rent account, however, will show the payment was made on the original payment date. If you did not have sufficient funds on 9 July to pay the original amount, the bank will advise us, and your rent account will be updated to remove this payment. A further payment will be needed to bring your account up to date. 

We are aware of a national banking issue on Friday 28 June and currently investigating this issue with our debit card service provider.

The debit card payment line is now back open and working as usual.

We apologise for any inconvenience that this has caused and thank you for your understanding.

What do I do if I did not have the funds to make this payment on 9th July?

Please speak to our Customer Service Centre or Income Team who can arrange a repayment plan over a short period of time.

I have received charges from my bank?

Please speak to your bank in the first instance. 

I want to pay by Direct Debit in future.

Please contact your Income Officer and we can arrange this for you.


Customer Services: 0300 003 5454

Income Team :