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Contact Us


You can report repairs 24 hours a day using this form.

If you need to contact us about your rent account, tenancy or anything else, please use our general enquiries form, and our Customer Service Team will be able to help you.

You can report an incident of anti-social behaviour by using our dedicated form.

If you have any other type of enquiry, please contact us using our general enquiry form.


You can send an email to us at Please make sure you give full details of your enquiry, including your contact details so that we can make sure it is redirected to the most appropriate person or team.


0300 003 5454

Our Customer Service Centre is open Monday to Friday, 8am – 5pm.

Calls outside these times go through to our out of hours service, which is for emergency repairs only.

Calls may be recorded for monitoring purposes.

Your call will be directed to the most appropriate person through our easy to use menus system. We then aim to answer your call within 120 seconds.


Foley Grove (Head Office)

Please contact us to make an appointment if you wish to visit our office.

Community Housing
3 Foley Grove
Foley Business Park
Stourport Road
DY11 7PT

Find us with Google maps

When we contact you
  • We will be professional, helpful, polite and treat you with respect and honest in all our dealings with you
  • We will use plain English and avoid jargon to make sure you fully understand what is happening
  • We will introduce ourselves to you – our name and position and we will show you our official identification when we visit you at home
  • We will respect your right to privacy *

Our Customer Strategy 2022-2025 Brochure

* Please be aware that our staff have a duty to report any issue where they may be concerned about the wellbeing of a child or vulnerable adult.