Social Tenants Access to Information Requirement scheme (STAIRs)

How can you search for information about your landlord or make a request for specific performance data or information?

You can now do this through STAIRs.

What is STAIRs?

STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the UK Government to enhance transparency for tenants of private sector social housing providers, such as Community Housing. The Social Tenant Access Information scheme gives all tenants in the UK the legal right to request more information on how their housing association manages their services. You can also ask others to support or represent you in holding us to account, including councillors, MPs, solicitors, advocates, or local journalists. You can also ask for information about our sub-contractors.

Information requests

Under STAIRs you will also be able to request certain information on things like:

• Anti-social behaviour
• Complaints handling
• Procedures, and performance
• Health and safety
• Rent rates
• Property conditions, repairs and improvements to property
• Service charges
• Stock profile
• Energy efficiency information
• Estate management

Community Housing STAIRS Publication Scheme

We're committed to being as open, honest and transparent as possible with all our customers. Much of the information that we are required to publish under STAIRs is already available on the Community Housing website. For ease, we've organised the information using the STAIRs classifications below, including links to relevant pages on our website. Should the information you are seeking not be available from April 2027, you will be able to request it.