Meet the Housing Services Team - #TeamCommunity
#TeamCommunity is our one team approach to delivering excellent customer services in our communities and neighbourhoods.
We want customers to be proud of where they live, feel respected and listened to and have the confidence that we will deliver what we say we will do.
#Team Community is made up of four key teams all working together to ensure you have a seamless and positive customer experience:
Localities Team
Our front-line team of Neighbourhood Coordinators manage a patch of around 500 homes and you will see them out and about a lot of the time, especially on their Wednesday Walkabouts.
They are on hand to deal with any tenancy issues or queries you may have and will be your point of contact through your tenancy journey. They work to ensure communal areas and neighbourhoods are safe and maintained to a high standard and in areas where there are high rise blocks, a Neighbourhood Coordinator Assistant will provide extra support.
If tenancy issues are high level or complex, a Tenancy Enforcement Officer will manage your case but will work with the Neighbourhood Coordinators to keep you informed of what they are doing to get the issue resolved.
Leaseholders and Shared Owners are supported by the Home Ownership Officer who will help with building management, service charge enquiries and any other queries you may have about your home.
A Localities Manager and Localities Team Leaders provide day to day management of the team and help to develop the local neighbourhood plan and opportunities for community engagement activities.
Leaseholders and Shared Owners are supported by the Home Ownership Officer who will help with building management, service charge enquiries and any other queries you may have about your home.
Localities Team 1
Samantha Nash
Team Leader
Alvan Johnson
Enforcement Officer
Steve Harris
Neighbourhood Coordinator
Lickhill, Manor Farm, Mitton, Newtown, Arely Kings, Soapstones, Wilden Top, Stone, Harvington, Chaddesley Corbett, Worcester & Malvern areas
Anthony Woodyatt
Neighbourhood Coordinator
Hurcott (including Maureen Aston Court), Baxter Gardens, Aggborough & Hoobrook
Caitriona O'Toole
Neighbourhood Coordinator
Birchen Coppice and Horsefair
Localities Team 2
Paul Adams
Team Leader
Charlotte Kidner
Enforcement Case Coordinator
Wayne Morris
Neighbourhood Coordinator
Silver Woods, Rifle Range, Sutton Farm, Sutton Park, Blakebrook & Marlpool
Tim Green
Neighbourhood Coordinator
Bewdley, Bliss Gate, Far Forest and Spennells
Tenancy Solutions Team
Our priority for #teamcommunity is to ensure your tenancy journey is as smooth as possible. We know that sometimes things can feel a bit tough. Your Tenancy Solutions Team provide a range of services that can help if things aren't quite going to plan. This could include support to ensure you are tenancy ready, manage household bills, managing your rent account, accessing benefits and other financial support and working with other agencies to provide support.
Our Tenancy Sustainability Advisors will carry out pre-tenancy assessments and can provide additional short term support. They work closely with the Neighbourhood Coordinators and with external agencies when additional financial and wellbeing support services are needed.
Our friendly Income Advisors monitor rent accounts and will take early steps to contact you if you are falling behind with your rent and offer support.
A Tenancy Solutions Manager and Tenancy Sustainability Team Leader/Income Team Leader provide day to day management for the team and develop relationships with other support services including mental health and wellbeing, domestic abuse, debt counselling and employment support.
Employment Support Team
Our Employment Support Team is a one stop shop to support you gain new skills, and become more confident, supporting you into or closer to employment or education.
Our Job Coaches will work with you on a one-to-one basis, to understand what you want to support you on your employment journey. They can provide access to training opportunities, help you with you CV and to job search. Hone your interview skills or just help to build your confidence.
Home Moves Team
The Home Moves Team manage the reletting of our empty homes and work in partnership with Wyre Forest District Council and other local authorities to rehouse those most in need.
Our Home Moves Advisors will be your first point of contact in your tenancy journey and will be in touch if your bid on one of our properties has been successful. They will liaise with your Neighbourhood Coordinator and the Tenancy Solutions team to ensure the move into your new home is as stress free as possible!
Our Void Coordinator is responsible for making sure that empty homes are made available to let as soon as possible and are in good order ready for you to move in. The Home Moves Manager provides day to day management support to the team.
How to contact #TeamCommunity
You can reach the teams by calling the Customer Service Centre on 0300 003 5454. They will ask you a few questions to see if they can help to deal with your enquiry straight away or will make sure that your message is passed to the relevant member of the team.
You can also join one of the Facebook Neighbourhood Groups to send messages or to keep up with news about your area.
Other ways to contact the team are by using our contact form or send an email to the Customer Service centre.