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Meet the Housing Services Team - #TeamCommunity

#TeamCommunity is our one team approach to delivering excellent customer services in our communities and neighbourhoods.

We want customers to be proud of where they live, feel respected and listened to and have the confidence that we will deliver what we say we will do.

#Team Community is made up of four key teams all working together to ensure you have a seamless and positive customer experience:

Localities Team

Our front-line team of Neighbourhood Coordinators manage a patch of around 500 homes and you will see them out and about a lot of the time.

They are on hand to deal with any tenancy issues or queries you may have and will be your point of contact through your tenancy journey. They work to ensure communal areas and neighbourhoods are safe and maintained to a high standard and in areas where there are high rise blocks, a Neighbourhood Coordinator Assistant will provide extra support.

If tenancy issues are high level or complex, a Tenancy Enforcement Officer will manage your case but will work with the Neighbourhood Coordinators to keep you informed of what they are doing to get the issue resolved.

Leaseholders and Shared Owners are supported by the Home Ownership Officer who will help with building management, service charge enquiries and any other queries you may have about your home.

A Localities Manager and Localities Team Leaders provide day to day management of the team and help to develop the local neighbourhood plan and opportunities for community engagement activities.

Leaseholders and Shared Owners are supported by the Home Ownership Officer who will help with building management, service charge enquiries and any other queries you may have about your home.

Localities Team 1

Samantha Nash

Samantha Nash

Team Leader


Alvan Johnson

Alvan Johnson

Enforcement Officer


Rehana Parveen

Rehana Parveen

Neighbourhood Coordinator


Offmore
Blakedown
Churchill
Powick
Rushwick and Spennels

Steve Harris

Steve Harris

Neighbourhood Coordinator


Hurcott
Baxter Gardens
Birchen Coppice

Hurcott

Woody

Anthony Woodyatt

Neighbourhood Coordinator


Comberton
Aggborough & Hoobrook
Stone
Harvington & Chaddesley Corbett

Comberton

Sophie Hadley

Sophie Hadley

Neighbourhood Coordinator


Broadwaters
Sion Hill
Wolverley
Cookley

Broadwaters | Cookley

Craig Taylor

Craig Taylor

Neighbourhood Coordinator Assistant - High Rise


Hurcott

Hurcott

Localities Team 2

Paul Adams

Paul Adams

Team Leader


Zhanine Bradley

Zhanine Bradley

Enforcement Officer


Yvonne Miller

Yvonne Miller

Neighbourhood Coordinator


Foley Park
Manor Farm & Lickhill
Mitton
Soapstones Wilden Top

Foley Park

Jordan Bishop

Jordan Bishop

Neighbourhood Coordinator


Walshes
Areley Kings

Walshes

Wayne Morris

Wayne Morris

Neighbourhood Coordinator


Silver Woods
Rifle Range & Sutton Farm
Sutton Park & Blakebrook
Marlpool

Rifle Range

Tim Green

Tim Green

Neighbourhood Coordinator


Bewdley
Bliss Gate, Far Forest & Rock
Shatterford
Horsefair

Wribbenhall | Horsefair

Jennifer Keeling

Jennifer Keeling

Neighbourhood Coordinator


Franche
Habberley
Low Habberley

Habberley

Tenancy Solutions Team

Our priority for #teamcommunity is to ensure your tenancy journey is as smooth as possible. We know that sometimes things can feel a bit tough. Your Tenancy Solutions Team provide a range of services that can help if things aren't quite going to plan. This could include support to ensure you are tenancy ready, manage household bills, managing your rent account, accessing benefits and other financial support and working with other agencies to provide support.

Our Tenancy Sustainability Advisors will carry out pre-tenancy assessments and can provide additional short term support. They work closely with the Neighbourhood Coordinators and with external agencies when additional financial and wellbeing support services are needed.

Our friendly Income Advisors monitor rent accounts and will take early steps to contact you if you are falling behind with your rent and offer support.

A Tenancy Solutions Manager and Tenancy Sustainability Team Leader/Income Team Leader provide day to day management for the team and develop relationships with other support services including mental health and wellbeing, domestic abuse, debt counselling and employment support.

Employment Support Team

Our Employment Support Team is a one stop shop to support you gain new skills, and become more confident, supporting you into or closer to employment or education.

Our Job Coaches will work with you on a one-to-one basis, to understand what you want to support you on your employment journey. They can provide access to training opportunities, help you with you CV and to job search. Hone your interview skills or just help to build your confidence.

Home Moves Team

The Home Moves Team manage the reletting of our empty homes and work in partnership with Wyre Forest District Council and other local authorities to rehouse those most in need.

Our Home Moves Advisors will be your first point of contact in your tenancy journey and will be in touch if your bid on one of our properties has been successful. They will liaise with your Neighbourhood Coordinator and the Tenancy Solutions team to ensure the move into your new home is as stress free as possible!

Our Void Coordinator is responsible for making sure that empty homes are made available to let as soon as possible and are in good order ready for you to move in. The Home Moves Manager provides day to day management support to the team.

How to contact #TeamCommunity

You can reach the teams by calling the Customer Service Centre on 0300 003 5454. They will ask you a few questions to see if they can help to deal with your enquiry straight away or will make sure that your message is passed to the relevant member of the team.

You can also join one of the Facebook Neighbourhood Groups to send messages or to keep up with news about your area.

Other ways to contact the team are by using our contact form or send an email to the Customer Service centre.