Before making a formal complaint, it is worth speaking to your neighbour first. They may not realise that the issue is causing a problem, and a friendly conversation can often be enough to sort things out.

We know this can feel uncomfortable, but approaching it in the right way can make a big difference.

Choose the right time

Do not knock on your neighbour's door when the issue is at its worst and you are feeling frustrated or angry. Wait until things have calmed down and you are feeling more relaxed. This gives the conversation a much better chance of going well.

Be friendly and assume the best

Start from the position that your neighbour does not know they are causing a problem. Most people do not want to upset those around them, and a polite, friendly approach is much more likely to get a positive response than one that feels like an accusation.

Keep it simple and specific

Explain clearly what the issue is. For example, you might say something like "I can hear the music quite loudly through the wall late in the evenings — would you be able to keep it down after a certain time?" Being specific helps your neighbour understand exactly what they need to change.

Stay calm

Try to keep your voice calm and your tone friendly throughout the conversation. If your neighbour becomes defensive, do not rise to it. Keep things short, polite and to the point.

Listen to their response

Give your neighbour a chance to respond. There may be something going on that you were not aware of, or they may have a simple explanation. Listening shows respect and helps keep the conversation balanced.

If it does not go well

Not every conversation will go the way you hope. If your neighbour reacts badly or the problem continues after you have spoken to them, do not feel you have to keep trying on your own. This is the point at which you should contact us and we will look into it.