Community Housing has introduced new Conditions of Tenancy for all new tenants, bringing the organisation in line with the Renters’ Rights Act 2025. The handbook explains these conditions in plain, everyday language. It sets out what tenants can expect from Community Housing as their landlord, and what is expected of them in return.

New tenants will receive the handbook when they move in, but it contains useful information for anyone living in a Community Housing home.

What’s inside

The handbook follows the whole journey of a tenancy. It starts with moving in, covering keys, setting up gas and electricity, pets and home insurance. It explains the different ways tenants can pay their rent, and the support available if money is tight.

A section on repairs explains how to report a problem, how quickly repairs will be carried out and the appointment times tenants can choose. It also sets out which changes tenants can make to their home and when they will need permission.

Safety is a key focus. The handbook includes advice on gas, electrical and fire safety, damp and mould, and newer risks such as charging e-bikes and e-scooters. It also covers swapping homes, moving out, anti-social behaviour, how to get in touch and how Community Housing looks after personal information.

Shaped by customers

To make sure the handbook works for the people who use it, Community Housing asked its customers to help. Their feedback shaped the design and layout, making it clearer, easier to follow and more welcoming. Community Housing would like to thank everyone who took part.

The handbook was put together by colleagues from across the organisation, including the Finance, Repairs and Customer Services teams, to make sure every section is accurate and helpful.

How to get a copy

The Tenant Handbook can be downloaded here:Community Housing Tenant Handbook

Printed copies are available by calling 0300 003 5454 or emailing information@communityhousing.co.uk. The handbook is also available in other languages and formats on request.