Wyre Forest Community Housing is pleased to announce the introduction of their new portal, which went live last week.

The customer portal provides all tenants with 24/7 access to their information via www.wfch.co.uk including:

• Report a non-emergency repair using a simple online tool
• See their repairs history including the progress of any outstanding work
• Notification if their gas safety check is due
• Check their rent account
• View and print their rent statement
• Check and update their personal information
• Check and update their contact details
• Access online forms including Comments, Compliments and Complaints, Direct Debit mandate and Request for Home Improvements amongst many others

Since going live at midday on Thursday 9th July 2015, we have had many tenants register to use the portal and the Customer Service Centre has worked with many more tenants who were struggling to register their own account.

The portal gives tenants an additional way to communicate with us and over time the amount of activities which can be conducted through the portal will increase.