Sarah Akers, Customer Service Centre Manager introduces the new safety feature for tenancy related calls.

"We understand just how important it is to our customers that their data is kept safe and secure safe so we have introduced a new security check at our Customer Service Centre. Although it may take a few moments more to deal with calls, we are sure that customers will understand and appreciate the extra precautions we are taking"

For those who are unable to contact the Customer Service Centre during normal working hours or who prefer to use online services, the  MYaccount service on wfch.co.uk will enable them to manage their tenancy, pay rent or report non urgent repairs 24 hours a day, 7 days a week.