As more services, transactions and communications become digital by default, we wanted to make sure that our customers were well prepared. We launched a series of free digital training courses in partnership with Heart of Worcestershire College and have successfully trained tenants of all ages and abilities.  We are particularly proud of our Digital Volunteers who work with fellow tenants to give help and support at drop in sessions and community events.  They have promoted our online tenancy management service, MYaccount and developed training guides and videos as well as being at our reception areas to encourage self service on the digital kiosk. The courses have been so popular that we’ve got sessions planned until 2019.  We’ve had lots of positive feedback from the sessions, especially from participants who find out how they can connect with their families and friends who live many miles away or even in a different country.  They have told us that it has helped to combat loneliness and rekindle their interest in pastimes and hobbies or find new ones.