We know that the requirement to stay at home as part of the COVID-19 emergency measures has been a difficult experience for many of our customers throughout 2020.

We are still here to help though, and as part of our response to the second national lockdown, we are making welfare telephone calls to a number of our customers, beginning week commencing Monday 16th November.

Our Housing Teams will be making the calls, which will take about 10 minutes, and as well as checking on how they are doing, we'll try to respond to any issues and concerns they bring to our attention.