From 12 March 2021, we will be introducing a new computer system to help improve the way we deliver services.  During this time, we will not have full access to information about customers’ homes or tenancies. We aim to be up and running with the new system on Monday 22 March.

If you have an emergency
If you have an emergency repair or an urgent enquiry relating to your tenancy, please call the Customer Service Centre on 0800 169 5454.  There may be some delays in answering your call, so we thank you in advance for your patience.

If you need to report a non-emergency repair or check your tenancy or account?
Access to the customer portal, MYaccount will end on 12 March 2021.  However, you can report your non-emergency repairs, pay your rent and leave feedback by visiting the Housing Services area of this website. You can also send us a message through the contact us form website or emailing information@communityhg.com.

Text messaging services to report a repair or check rent accounts
Sorry, this service will no longer be available from 12 March 2021.

How you can pay your rent
You will still be able to pay your rent in the usual ways during this time:

• at a Post Office or PayPoint outlet
  
  
• by Allpay mobile phone App or online.
  
  
• by Debit card on our Finance Payment Line (Tel:  01562 733007) Mon – Fri, 8.30am – 5.00pm
  (Remember: you will need your rent reference number and we cannot look this up for you during the changeover period.)
  
  
• By Standing Order (There will be no disruption to Direct Debit collections)
  
  
• By Bank Transfer
  Sort Code: 20-46-14
  Account Number:  30124222
  Account Name: Community Housing Rent
  Please include your rent reference number with your payment otherwise we will not know who has made the payment.

Although we will be unable to check your rent account details during this period, we will still be available by phone if you are having difficulties paying your rent and wish to talk to us. You can call the Customer Service Centre on 0800 169 5454.  Thank you in advance for your patience during this time.