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We always love to hear a good news story, and this is a great example.

We received a call from the benefits team at Wyre Forest District Council (WFDC) asking us for help. They had received a claim for housing benefit (HB) and council tax reduction from one of our customers in December 2021. Our customer is 85, vulnerable and has endured being robbed in her home.

WFDC were unable to process the claim due to confusion over capital that the customer had declared, and information received from the Department of Works and Pensions (DWP).

We carried out a home visit and whilst we were there, we contacted the DWP on the customer's behalf, and also helped to collect the necessary bank statements needed by WFDC to assess her claim.

As a result, she has been awarded housing benefit and council tax reduction from October 2021 and she will receive lump sums totalling just under £3k.

She will now not have to find her full rent and council tax from her weekly pension and the customer is very happy!

This demonstrates how our partnership work with WFDC sometimes really can make a difference to people’s lives.