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A recent report by Policy in Practice identified that pensioners are missing out on £1.7 billion in unclaimed Pension Credit.

Even a small financial claim for an individual could unlock hundreds of pounds in unclaimed social tariffs and passported benefits such as free TV licences, Warm Homes Discounts, Cost of Living payments, Housing Benefit and Council Tax Support.

Pension Credit goes unclaimed for a number of reasons such as stigma, lack of awareness, fragmented support, and administrative complexity. A lot of people simply do not believe they would be eligible for this additional support outside of their pension. If you are unsure, would like help to find out if you could be eligible, and would like help to make the claim, please contact our Tenancy Sustainability team on 0300 003 5454 or email us at:

For the complete eligibility criteria, you can refer to the Government site by visiting the Government website: 

We strongly encourage those above pension age to check their eligibility, and we also suggest everyone to check on behalf of older relatives or neighbours you feel may be missing out.

You can use our Better Off Calculator to check your entitlement using our website in a few simple steps: Benefits Advice