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Are you a good communicator?

A great listener?

Do you work well alongside others?

Would you be a confident to voice your views both online and in person?

We’re looking for three Community Housing customers to join us:-

2 x Customer Operations Committee Members

1 x Customer Board Member

If you think you could be a voice for positive change and share our passion for providing affordable quality homes in thriving, safe communities then come and join us,

You don’t need to have any previous experience of being a Board or Committee Member as we will provide all the training you will need.


You do need to be:

·         A good listener

·         A great communicator

·         A team player

·         Able to speak up to make your views known

·         Able to take part in online and in-person meetings

·         Able to read electronic reports (we can help with accessibility requirements).

Board members and Committee Members are paid a fee and expenses for their participation.

You will need to commit to attending and preparing for meetings. This will be 4 per year for Committee Members. Board Members will need to attend meetings and training which amount to around 2-3 days per month.

Taking part is a great way to enhance your CV for future employment or enjoy the opportunity to meet new people and learn new skills.


Board Members are responsible for overseeing and guiding the company’s activities. They work closely with the Chief Executive and Directors who are responsible for the day-to-day running of the company.

They make sure there is good financial control and value for money and that Community Housing meets all regulatory and legal requirements. Board Members also review the company’s performance against targets and look at customer feedback. They make recommendations for improvements and offer insights into the company’s future plans.

Operations Committee Members
look at how operational plans and services are delivered to customers including how they perform against targets and lessons learned from feedback and complaints.

The Customer Operations Committee Member’s role will be to make sure that the customers voice is heard and that services reflect customers views and experiences. This will include reviewing the delivery of the Customer Experience and Customer Engagement strategies.

We’re all about equality, diversity and belonging, so we want to make sure everyone feels welcome on our Board. We believe that having a mix of ages and abilities makes our Board stronger and helps create a fairer organisation.

Like to know more?

If you would like more information about the roles, you will find them on our website:

If you would prefer to speak to us, contact Sioned Hughes on 07887 791381 for an initial conversation.


We are also holding an informal event at our local office: 3 Foley Grove, Foley Business Park, Kidderminster DY11 7PT on 29 January 2024 from 6pm – 8pm or on 30 January 2024 from 10.30am – 12.30pm.

You will have a chance to talk to existing Board and Committee members and ask questions about their roles. 


The closing date for applications is 12 February 2024.