We've noticed an increase in fraudulent calls to customers regarding the digital switchover of telephone landlines, claiming to be from or working in conjunction with our Technology Enabled Care Service (TECS).

Please be assured, we do not sell any customer data to other companies and no personal data has been compromised. We have not asked any other company to call our customers regarding the digital switchover.

Our TECS team will typically call from a local number, either 01562 733165 or 01562 547673, but if you have any doubts just hang up and press your pendant alarm to speak to us.

Community Housing in general often receive messages from customers about suspicious phone calls and house visits, often about repairs. We remind customers that all of our operatives carry identification, but if anyone has any concerns, please don't give out any personal information or let people into your property without calling us and checking it out first.