Community Housing customers are invited to have their say and influence the Housing Ombudsman's business plan.

The Housing Ombudsman said " Our vision is for healthier homes, fairer services, and trusting relationships. Consultation is now open for residents, landlords, advocacy agencies, representative groups, MPs and councillors to have their say on our Business Plan 2025-26 and Corporate Strategy for the next 5 years.   

Take part in the consultation to have your say on how we plan to deliver an effective and efficient service, now and into the future to support a thriving housing sector. The Corporate Strategy proposes 4 objectives: 

• provide an excellent, person-centred service
• drive positive local complaints handling cultures
• support better services through insights, data, and intelligence
• extend powers and engage with partners to support closing gaps in redress    

The consultation is open until 31 March 2025"

To take part, visit the Housing Ombudsman website