We’ve made it even easier for you to get in touch with us! From Tuesday 1 July, you’ll be able to talk to someone from our Customer Services team by using our brand new webchat service - right from our website.

Need help with something? Just visit our website and start a chat. You’ll be typing messages to a real person from our friendly Customer Services team - not a robot! You can use webchat between 8am and 5pm, Monday to Friday. So if there’s something you’d like to ask or tell us during those hours, we’ll be there to help.

To help us help you faster, it’s useful if you have any important details ready before you start the chat - like your tenancy reference number.

Also, please remember we can only talk about your tenancy if you’re the named tenant. To keep your details safe, we’ll ask you some security questions. If you want to make things quicker next time, you can set up a password with us. You will be regularly updated which position you are in the queue and will also have the ability to download the transcript at the end of the conversation.

Sometimes, you might visit the website and see that webchat is offline. That just means it’s outside of our working hours. But don’t worry - you can still leave us a message. One of our team will get back to you the next working day (not including weekends or bank holidays) using your preferred contact method. For more details or to access the webchat, click here.