We have created a user friendly guide for our 2024/25 Tenant Satisfaction Measures (TSMs) results to make it easier for our customers to understand how we are performing against the measures.

Tenant Satisfaction Measures (TSMs) help you see exactly how well we're providing services to you, covering everything from repairs to safety. All housing providers have to collect and share this information in the same way, so you can compare our performance with others.

The results help:

• You to understand the quality of service you're getting.
• Us to identify where we need to improve.
• The Regulator to decide which housing providers need closer inspection.

For more information on TSMs then please visit the Performance section of our website here.

You can view the user friendly guide to our 2024/25 results on our website by clicking here.