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Abusive or Aggressive Behaviour

Everyone has the right to feel safe in their home and neighbourhood. Aggressive or abusive behaviour can have a serious impact on the people around you and is not something we tolerate.

This page explains what we mean by aggressive or abusive behaviour, what action we can take if it happens and what you should do if you are experiencing it. Whether the behaviour comes from a neighbour, someone visiting a property or anyone else, we are here to listen, look into your concerns and work with you to find the best way forward.

If you or someone else is in immediate danger, always call 999.

What we expect Everyone has the right to feel safe in their home and neighbourhood. We expect all tenants, members of their household, and any visitors to treat other people with respect. Abusive or aggressive behaviour towards neighbours, Community Housing staff or contractors will not be tolerated.
What is anti-social behaviour? Behaviour becomes anti-social when it causes — or is likely to cause — harassment, alarm, or distress to others. Examples of abusive or aggressive behaviour include:

  • Shouting, swearing, or making threats towards others
  • Verbal abuse, insults, or intimidation
  • Bullying or persistent harassment of a neighbour
  • Physical aggression or threats of violence
  • Aggressive behaviour towards Community Housing staff or contractors.

This applies to the tenant, anyone living in the home and any visitors.
What can we do? If a tenant is not keeping to the rules in their tenancy agreement, we can take action. Depending on how serious the situation is, we may:

  • Speak to the tenant and ask them to change their behaviour
  • Issue a formal warning
  • Ask the tenant to sign an Acceptable Behaviour Agreement
  • Apply to the court for an injunction - this is a legal order that requires the tenant to stop the behaviour or that stops them from returning to their home for a set period of time
  • Begin legal proceedings to take possession of the property, which could result in the tenant being evicted.
We take all reports of abusive or aggressive behaviour seriously and will investigate any concerns raised.
What you should do if you think it is anti-social behaviour
  • If you feel safe to do so, let the person know their behaviour is affecting you
  • Contact us if the issue continues or if you do not feel safe speaking to the person directly
  • Keep a record of each incident, including the date, time, and how it has affected you
  • If you are in immediate danger, call 999. All aggressive or abusive behaviour should be logged with the police through calling 101.
  • Keep us up to date with any new developments.

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