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Hate Crime and Hate Incidents

Everyone deserves to feel safe, respected and welcome in their home and community. No one should be targeted because of who they are. We take all reports of hate crime and hate incidents seriously and will support anyone who experiences this type of behaviour.

This page explains what hate crime and hate incidents are, how we can help and what you should do if you have been affected. We work closely with the police and other organisations where appropriate and will support you throughout.

If you or someone else is in immediate danger, always call 999.

What we expect Every person has the right to feel safe in their home and community, and to be treated with dignity and respect. Community Housing does not tolerate any behaviour that targets a person because of who they are. Hate crime and hate incidents are taken very seriously and are dealt with under a separate procedure to other anti-social behaviour.
What is a hate crime or hate incident? A hate crime is a criminal offence committed against someone because of hostility or prejudice based on any of the following:

  • Race, ethnicity, nationality or colour, including Gypsy, Romany and Traveller communities
  • Religion or belief, including non-belief
  • Disability, including learning, mental health, physical and sensory disabilities
  • Sexual orientation
  • Transgender identity, including non-binary and gender fluid people.

A hate incident is something that is not a crime, but that the victim believes was motivated by prejudice against them. Both are treated seriously and can feel equally frightening and upsetting.

Examples include:

  • Verbal abuse, name-calling and offensive jokes
  • Harassment or bullying
  • Threats of violence
  • Physical attacks
  • Hate mail or abusive messages by phone, text or online
  • Graffiti or damage to your home, vehicle or belongings
  • Displaying or sharing discriminatory material.
What can we do? We will contact you within 24 hours of receiving a report. Depending on the situation, we may:

  • Visit you to discuss what has happened and agree next steps
  • Carry out a vulnerability assessment to make sure you get the right level of support
  • Work with the police and other agencies such as Victim Support
  • Speak to the person responsible and remind them of their tenancy obligations
  • Issue a formal warning or ask the person to sign an Acceptable Behaviour Agreement
  • Apply to the court for an injunction - a legal order requiring the person to stop their behaviour
  • Begin legal proceedings to take possession of the property, which could result in the tenant being evicted.
We will keep you updated throughout and work with you to agree how often we are in contact.
What you should do if you have experienced a hate crime or hate incident

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