#TeamCommunity has held a successful Anti-Social Behaviour (ASB) Awareness Week (18 – 24 July) campaign.
Anti-social behaviour (ASB) can make life miserable and be distressing for the person experiencing it and someone’s actions can heavily impact the lives of the people around them. It is defined as “Behaviour by a person which causes, or is likely to cause, harassment, alarm or distress to persons not of the same household as the person”. The most frequent complaints we received are concerning noise pollution, graffiti and fly tipping.
If customers experience incidents of ASB, then they can either call our Customer Services Team or report it directly from our website - https://www.communityhousing.co.uk/housing/asb/
New ASB Awareness App
We are due to trial a new tool to help improve the way we interact with customers. The ASB app is a digital service which provides us with an opportunity to have evidence uploaded as it happens or soon after.
The app is the all-round tool that allows our residents to record, monitor and report ASB cases. This will enable ASB cases to be tackled more efficiently with a greater level of accuracy and documentation. The app will allow customers to upload photos, videos, noise recordings and diary entries direct into our memory.
The ASB app can be accessed via any mobile device that has access to the internet. The evidence that is submitted via the app is then stored securely, so it can be accessed by us.
Launch of New Community Safety Policy
We take Community Safety seriously and we want to work with customers to create safe neighbourhoods and communities. We have produced a new policy to raise awareness around Customers’ rights and responsibilities and what you should expect from us.
Our aim is to make it easy for customers to report ASB issues and provide prompt action responding to concerns before they escalate, keeping you informed at every stage. We will work alongside the Police, and other agencies, to try and reduce and resolve ASB problems in the most effective way possible.
Community Safety Policy
We decided to resume our regular Walkabout meetings out in the community and ASB Awareness Week seemed the perfect week to start. Avoiding the extreme temperatures at the start of the week, our teams left it to the latter when it was cooler.
Don't forget to join our local Facebook groups to keep up to date on news in your area and details from the Walkabout meetings. All your #TeamCommunity contacts and links to Facebook groups can also be found on our website:- https://www.communityhousing.co.uk/housing/housing-contact.php