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Pets Nuisance

Pets can be a wonderful part of family life and are welcome in many of our homes, as long as they are well cared for and do not cause problems for other people. We want everyone to enjoy living in their home and neighbourhood, whether they have a pet or not.

This page explains our rules for keeping pets, what we mean by pet-related anti-social behaviour, what action we can take if problems happen and what you should do if a neighbour's pet is causing you concern. We will look into reports where a pet is causing a nuisance or where the rules of a tenancy agreement are not being followed.

What we expect Pets and animals: All tenants need our written permission before keeping a pet. When someone applies, we look at things like the size of their home, how many people live there and what type of pet they want to keep. We never give permission for dogs that are banned under the Dangerous Dogs Act 1991, or for any animal classed as dangerous under the Dangerous Wild Animals Act 1976.

Pet owners are responsible for making sure their pets are well cared for, kept under control and do not cause nuisance, damage or distress to neighbours or the wider community.
What is anti-social behaviour? A tenant may be behaving in an antisocial way if their pet is causing problems for you or others nearby. This includes:

  • Noise and disturbance - A pet that causes nuisance or annoyance to neighbours — for example, a dog that barks constantly or an animal that disturbs people regularly.
  • Fouling in shared areas - If a pet fouls in the building, shared areas or on the estate and the tenant does not clean it up, this is a breach of their tenancy and may affect other residents.
  • Lack of control - A pet that is not kept under control at all times, or a dog that is not kept on a lead in the building, shared areas or on the estate.
  • Damage to property - If a pet causes damage to the building, shared areas or a neighbour's property.
  • Keeping a banned animal - If a tenant is keeping a dog banned under the Dangerous Dogs Act 1991, or an animal classed as dangerous under the Dangerous Wild Animals Act 1976, this is not permitted under any circumstances.
  • Neglect or mistreatment - A pet that is being neglected, mistreated or kept in poor or dirty conditions. This may also be something the RSPCA or local council can help with.
  • No permission to keep the pet - If a tenant has not got our written permission to keep a pet at all, this is a breach of their tenancy agreement.
  • Unattended pets - A pet that is regularly left alone for long periods, particularly if this is causing a nuisance to neighbours such as persistent noise.
What can we do? What can happen if the rules are broken If a tenant is not following the pet rules, we can step in. We may add extra conditions they must follow, or we can withdraw permission for them to keep the pet altogether. If we do this, we give the tenant one week's written notice to remove the pet from their home.

  • Speak to the tenant and ask them to change their behaviour
  • Apply to the court for an injunction — this is a legal order that requires the tenant to stop the behaviour, or that stops them from returning to their home for a set period of time
  • Begin legal proceedings to take possession of the property, which could result in the tenant being evicted.
We take all reports of pet-related anti-social behaviour seriously and will investigate any concerns raised.
What you should do if you think it is anti-social behaviour?
  • If you feel comfortable doing so, speak to your neighbour first - they may not be aware their pet is causing a problem
  • Contact us if the issue continues or you do not feel comfortable speaking to your neighbour.
  • Take photographs or videos if it is safe to do so, where these help show the problem
  • Keep a record of the incident(s) including date, time and how it has affected you
  • If you believe an animal is being neglected or mistreated, you should also report your concerns to the RSPA or your local council
  • Keep us up to date with any new developments.

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