Publications

What's available in this section

Policies & Procedures
Strategies
Company & Colleague Information
Board Member Information
Succession Plans
Articles of Association, Company Rules & Terms of Reference for Boards & Committees
Financial Statements and Accounts
Corporate Plan
Company Reports
Customer Reports
Information and Advice
Applications and Forms
Tenant Voice
Community Matters

We are required by the Regulator to publish specific information to ensure that we conduct our business activities in an open and transparent manner.

We review the information we publish regularly to ensure that is relevant, complies with all legal requirements, and meets the expectations of our stakeholders.

Accessibility and Inclusivity Policy

Balcony and Communal Area Safety Policy

Community Safety Policy

Complaints Procedure

Customer Experience Policy

Customer Recharge Procedure

Damp & Mould Policy

Damp & Mould Procedure

Data Protection Policy

Domestic Abuse Policy

Equality Diversity Inclusion & Belonging (EDIB) Policy

First Come First Served Policy

Health and Safety Policy

Home Ownership Schemes Policy

Lettings Policy

Mergers and Partnership Working Policy

Neighbourhood Management Policy

Repairs & Maintenance Procedure

Risk Management Policy

Safeguarding Policy

Service Charges Policy

Surplus Monthly Income Policy

Tenancy Fraud Policy

Tenancy Management Policy

Value for Money Metrics

Value for Money Policy

Whistleblowing Policy

Asset Management Strategy 2024-2027

Customer Experience Strategy 2025-27

Value For Money Strategy 2024-27

Colleague Pay Levels 2023/24

Community Housing Structure

Gender & Ethnicity Pay Gap Report - 2024

Gender & Ethnicity Pay Gap Statement - 2025

Gender Pay Gap Report - 2023

Executive Management Structure

Board and Committee Allowances and Expenses

Board and Committee Dates

Code of Conduct for Board Members and Involved Residents

Governance Structure - July 2026

Board and Committee Membership

Audit and Assurance Committee Succession Plan

Community Housing Board Succession Plan

Investment Committee Succession Plan

Operations Committee Succession Plan

People and Culture Committee Succession Plan

Audit and Assurance Committee Terms of Reference

Community Housing Board Terms of Reference

Investment Committee Terms of Reference

Operations Committee Terms of Reference

People and Culture Committee Terms of Reference

The Community Housing Group Rules

Wyre Forest Land Company Terms of Reference

2 - Financial Regulations

The Community Housing Group Limited Annual Report and Financial Statements 2020/21

The Community Housing Group Limited Annual Report and Financial Statements 2021/22

The Community Housing Group Ltd Annual Report & Financial Statements 2022/2023

The Community Housing Group Ltd Annual Report & Financial Statements 2023/2024

The Community Housing Group Ltd Annual Report and Financial Statements 2024/2025

Corporate Plan 2024-2027

Corporate Plan update 2023-24

Corporate Plan 2021-2024

Community Housing ESG Report 2021-22 Suitable for Printing

Community Housing Environmental Plan 2025-30

Community Housing ESG Report 2021-22

Community Housing ESG Report 2022-23

Community Housing ESG Report 2023-24

Community Housing ESG Report 2024-25

Community Housing ESG Report 2025-26

Community Housing Regulatory Judgement Outcome 2025

Housing Ombudsman Self Assessment 2023-2024

Impact Assessment of Customer Community Engagement Brochure

Modern Slavery Statement

TSM Research Questions 2025-26

Hearing Your Voice - Complaints, Compliments and Feedback Annual Report to Customers

Summary of Approach Tenant Perception Survey 2025-26

Tenant Satisfaction Measures (TSM) Results 2024-25

Twenty Year Review

Community Housing Annual Report to Customers 2020-2021

Community Housing Annual Report to Customers 2021-2022

Community Housing Annual Report to Customers 2022-2023

Community Housing Annual Report to Customers 2023-2024

Community Housing Annual Report to Customers 2024-2025

Anti-Social Behaviour (ASB) Guide

Authority to Act Form

Controlling Damp, Condensation and Mould

Cost of Living Fire Safety

FAIRshare Credit Union leaflet

Financial Support Directory

Good Neighbour Guide

HFSV Fire Safety How safe are you

Home Improvements: Your rights and responsibilities

Leaving Your Community Housing Home

Our Service Standards

Planned Works & Investment Programme

Water Safety Advice - Keeping your water safe from Legionella

Fire Safety in the Home (Flats)

Application for Mutual Exchange

Helping Hands Application Form

Shared Ownership application checklist

Shared Ownership application form

Shared Ownership FAQ

Shared Ownership Income and Expenditure form

Shared Ownership mortgage providers

Shared Ownership solicitors

Shared Ownership enquiry form

Minutes

Minutes Meeting 14 January 2026

Minutes Meeting 18 March 2026

Minutes Meeting 29 April 2026

Minutes Meeting 27 May 2026

Minutes Meeting 22 June 2026

Reports

Report to Board - 24 June 2026

Responsive Repairs Scrutiny Report January 2026

Report to Board - 27 March 2025

Scrutiny Report Damp and Mould June 2024

Documents

Tenant Voice - Terms of Reference

Tenant Voice – Person Specification

Tenant Voice – Member Role Profile

Tenant Voice - FAQ

Summer/Autumn 2023

`